IT Infrastructure & Security Leader

Sightline Intelligence; Portland (OR); On-site; USD 140,000 - 170,000; Full time

Job summary

Sightline Intelligence in Portland, OR seeks an IT Manager to lead the organization’s technology infrastructure and security posture. The role plans, directs, and coordinates IT operations, cloud services, and risk management to ensure uptime, service quality, and compliant governance.

This full-time position reports to the Senior Director of IT and requires strategic thinking, budget ownership, and cross-functional collaboration to drive project delivery and technology modernization.

Qualifications

• Expert knowledge of IT best practices, policies, and regulations.
• In-depth understanding of programming, computer science, and digital security.
• Clear understanding of client/server technology and network architecture.
• Good communication, including writing, speaking, and active listening
• Strong problem-solving, critical thinking and decision-making skills.
• Advanced leadership and conflict management skills.
• Customer service and interpersonal skills.
• Excellent attention to detail.
• Must be authorized to work in the United States on a full-time basis.

Responsibilities

• Oversee the design, implementation, monitoring, and maintenance of on-premises and cloud infrastructure, including servers, storage, networking, hardware, and employee endpoints.
• Develop monitoring, troubleshooting, and escalation strategies to minimize downtime, improve incident response, and maintain reliable IT operations.
• Manage hardware and endpoint lifecycles, including asset tracking, performance, repairs, replacements, and secure configuration standards.
• Develop and manage network and system upgrade strategies, including review and approval of production changes, testing requirements, and rollback plans.
• Partner with department leaders to assess technology needs, capacity, and infrastructure requirements that support organizational growth.
• Monitor service desk performance, including ticket volume, SLA compliance, and resolution metrics, and drive continuous improvement.
• Establish and continuously improve cybersecurity policies and controls, including patch management, access controls, backup standards, threat and vulnerability management, and incident response.
• Maintain disaster recovery and business continuity plans, including backup verification, recovery testing, annual exercises, and documentation to support operational resilience and risk management.
• Develop and maintain employee security training covering cyber security, phishing prevention, data protection, acceptable use, password security, and applicable compliance requirements.
• Own the IT budget, including capital and operating expense forecasting, spending management, and financial planning.
• Manage hardware, software, and service providers, including vendor evaluation, contract negotiation, cost management, and service performance.
• Lead IT projects from planning through implementation, including scope, resources, timeline, milestones, and executive stakeholder reporting.
• Other duties as assigned.

Skills

IT leadership

Networking

Cybersecurity

Cloud infrastructure

Budgeting

Vendor management

Project management

Communication

Problem solving

Client/server

Security controls

Job description

Sightline Intelligence in Portland, OR seeks an IT Manager to lead the organization’s technology infrastructure and security posture. The role plans, directs, and coordinates IT operations, cloud services, and risk management to ensure uptime, service quality, and compliant governance.

This full-time position reports to the Senior Director of IT and requires strategic thinking, budget ownership, and cross-functional collaboration to drive project delivery and technology modernization.