IT Infrastructure Manager

VC5 Consulting; Remote; USD 90,000 - 120,000; Full time

Job summary

A prominent consulting firm is seeking an experienced Remote IT Infrastructure Manager to lead the technical and client-facing operations for a key account in the United States. This full-time role requires over 7 years of experience in network infrastructure and IT operations, excellent communication skills, and the ability to lead teams effectively. The successful candidate will manage technical projects and serve as the primary contact for network issues, ensuring service excellence.

Qualifications

• 7+ years of related experience with a strong technical background in network infrastructure and IT operations.
• Demonstrated ability to manage and lead technical teams, including network services and client support staff.
• Proven experience supporting IP-based networks, WAN technologies, cloud environments, DHCP, and DNS.

Responsibilities

• Serve as the primary escalation point and hands-on contact for all network and client service issues within the assigned region.
• Manage a small team of on-site IT professionals, coordinating high-profile technical projects.
• Lead the planning and execution of local network downtimes, ensuring adherence to global IT standards.

Skills

Network infrastructure

IT operations

Customer orientation

Verbal and written communication

Technical team leadership

Job description

Overview

We are seeking an experienced and highly professional Remote IT Infrastructure Manager to serve as the dedicated technical and client-facing lead for a key, high-profile account across the United States. This is a critical, long-term Full-Time Employee position for a global organization, offering exceptional visibility and the opportunity to leverage a strong network background in a business-centric capacity. If you thrive in a highly accountable, customer-facing role and are ready to ensure technical excellence for a top-tier client, we encourage you to apply.

Responsibilities

• Serve as the primary escalation point and hands-on contact for all network and client service issues within the assigned region.
• Manage a small team of on-site IT professionals, coordinating high-profile technical projects with executive stakeholders and ensuring service delivery excellence.
• Lead the planning and execution of local network downtimes, ensuring adequate testing, quick recovery, and adherence to global IT standards.

Qualifications

• 7+ years of related experience with a strong technical background in network infrastructure and IT operations.
• Demonstrated ability to manage and lead technical teams, including network services and client support staff.
• Proven experience supporting IP-based networks, WAN technologies, cloud environments, DHCP, and DNS.
• Strong customer orientation, excellent verbal and written communication skills, and comfort interacting with senior-level executives (Directors, VPs).
• Ability to travel up to 50% to active client sites within the US.

Join a dedicated team and drive the success of a crucial client relationship by ensuring the stability and performance of their mission-critical network infrastructure.