IT Infrastructure Engineer III (Elastic ELK Engineer)

Arizona Public Service Company; Phoenix (AZ); Remote; USD 90,000 - 130,000; Full time

Job summary

Join a leading company as an Elasticsearch Engineer, where you will design observability solutions to enhance monitoring capabilities across enterprise systems. This role involves collaborating with IT teams, managing the Elastic Stack, and supporting automation efforts while working mostly from home, with occasional office visits in Arizona.

Qualifications

• 7+ years of IT experience focusing on infrastructure monitoring or observability tools.
• Expertise in Elastic Stack, including managing clusters in production.
• Ability to develop and write technical documentation.

Responsibilities

• Manage installation and configuration of Elastic Stack across environments.
• Collaborate to build scalable monitoring solutions.
• Participate in on-call rotation to ensure system availability.

Skills

Troubleshooting

Creative problem-solving

Collaboration

Education

Bachelor’s degree in Information Technology or related field

Tools

Elastic Stack (ELK)

Docker

Ansible

Kafka

GitLab

Job description

Select how often (in days) to receive an alert:

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Join our Enterprise Monitoring team as an Elasticsearch Engineer, where you will design, implement, and optimize observability solutions that support real-time monitoring, performance, and security across APS enterprise systems.

What You Will Do

• Manage the installation, configuration, and support of Elastic Stack (Elasticsearch, Logstash, Kibana, Beats) across both on-premises and cloud environments.
• Collaborate with IT and cybersecurity teams to build scalable monitoring and SIEM solutions supporting business-critical applications.
• Design and enhance dashboards, alerting pipelines, and ingestion workflows using tools like Logstash, Kafka, Cribl, and Elastic Agents.
• Support automation and containerized deployments using Docker, Podman, Ansible, and GitLab.
• Participate in the on-call rotation to ensure system availability and performance.

What We’re Looking For:

• Knowledge of infrastructure technologies (compute, storage, networking, physical infrastructure, software, COTS, open-source solutions, virtual and cloud including IaaS, PaaS, SaaS); infrastructure management and monitoring tools; solution sizing; security requirements and designs.
• Troubleshooting skills; experience with hardware/software repair; advanced server design, maintenance, and repair; creative problem-solving; configuration management.
• Ability to develop and write technical documentation; evaluate and test emerging technologies.
• 7+ years of IT experience focusing on infrastructure monitoring or observability tools.
• Expertise in Elastic Stack, including Elastic Cloud Enterprise and managing clusters in production.
• Experience with automation, containerization, and system integration tools.
• Strong understanding of log management, data pipelines, and dashboard development.
• Ability to collaborate across functions in a dynamic team environment.
• Bachelor’s degree in Information Technology or related field.
• Five (5) years of relevant experience or equivalent education and experience.

Preferred Skills and Qualifications

• Elastic Stack (ELK)
• Elastic Cloud Enterprise (ECE)
• Kafka
• Cribl
• Docker or Podman
• Ansible
• GitLab
• ServiceNow
• SIEM platforms

If you are passionate about building resilient systems, proactive monitoring, and enabling data-driven visibility across IT operations, we would love to hear from you.

Apply today and help shape the future of observability at APS.

Major Accountabilities

1) Under general direction, responsible for maintaining installed infrastructure technologies and their installation and configuration within specific areas.
2) Participate in business requirements meetings.
3) Collaborate with technical architects to translate designs into operations.
4) Develop plans for support package/patch application.
5) Administer hardware and software upgrades.
6) Provide higher-level support to help desk staff.
7) Maintain accurate infrastructure documentation per security standards.
8) Manage systems infrastructure and network appliances.
9) Support multiple systems or applications of moderate to high complexity.
10) Provide advice to less experienced infrastructure engineers or small teams.
11) May manage projects, delegating work and reviewing work products.

Export Compliance / EEO Statement

Pinnacle West maintains a policy of nondiscrimination and equal opportunity employment, in compliance with applicable laws. Our policies cover all employment phases, including recruiting, hiring, promoting, and termination, without regard to protected characteristics.

For more information, see EEO is the Law poster, E-Verify, and FMLA rights. Arizona Public Service is a smoke-free workplace.

Home Based: Employees primarily work from home and come into an APS facility as needed. Reside in Arizona (or New Mexico for Four Corners employees). Adequate technology and ergonomic setup are required. Role types may change based on business needs.