IT Infrastructure and Systems Administrator

DAIRY ONE COOPERATIVE INC; Town of Ithaca (NY); On-site; USD 70,000 - 85,000; Full time

Job summary

Dairy One Cooperative Inc is seeking an experienced IT Administrator to manage networks, Azure cloud, Microsoft 365, and on-premises servers. The role requires 5+ years in IT support and strong AD/Intune expertise with security discipline.

You will deploy, monitor, and optimize IT infrastructure, lead upgrades, ensure backup and disaster recovery readiness, and provide end-user support while maintaining documentation and compliance.

Qualifications

• Bachelor’s degree in an IT-related field or equivalent work experience.
• 5+ years of IT support experience.
• 2 to 5 years of hands-on experience in the implementation and support of Azure Intune and Active Directory workstation environments, along with extensive expertise in managing the Microsoft 365 product suites.
• Proven track record in effectively managing Microsoft OS and software applications, covering deployment, patching, and monitoring of endpoint services.
• Excellent knowledge of the principles, methods, and techniques used in troubleshooting and support as well as servers, desktops, laptops, printers, peripherals, and network management software – this includes TCP/IP 4 routing/firewall/VLAN abilities.
• Experience working with VMware and/or Hyper-V.
• Considerable skills in the design and implementation of secure networked computer systems and storage, and disaster recovery procedures.
• Positive, well-spoken, outgoing, organized, detail-oriented, dependable, and excellent time management skills.

Responsibilities

• Network Administration: Monitor, maintain, and optimize network performance for reliability and availability.
• Azure Cloud Administration: Manage Microsoft Azure services, resources, and cloud infrastructure; support migrations and cost optimization.
• Microsoft 365 Administration: Administer Intune, Azure AD/Entra ID, Exchange Online, SharePoint Online, Teams; manage licenses and security policies.
• Server Administration: Deploy and maintain on-premises and Azure servers; monitor health and uptime; perform upgrades.
• Hardware Administration: Manage desktops, laptops, printers, and devices; plan lifecycle and replacements.
• Software & Platform Management: Install, configure, update and support enterprise software; ensure licensing compliance.
• End User Support: Provide technical support, training, and incident resolution; maintain documentation.
• Cybersecurity & Compliance: Implement and monitor security controls; respond to incidents; promote security awareness.

Skills

IT support

Azure Intune

Active Directory

Microsoft 365

VMware/Hyper-V

Network security

TCP/IP

CCNA

Education

Bachelor’s degree in IT or related field

Tools

VMware

Hyper-V

Azure

Intune

Azure AD/Entra ID

Job description

Job DetailsJob Location: 730 Warren Rd - Ithaca, NY 14850

Position Type: Full Time

Salary Range: $70,000.00 - $85,000.00 Salary

Job Category: Information Technology

Our Organization:

Dairy One Cooperative exists to help farms and members of the agricultural community succeed. We turn data into key decision-making information that is utilized to develop sound business decisions focused on enhancing profitability and operational efficiency. Our staff works diligently to provide leading-edge, decision-making tools and information to the agricultural community we serve. We strive to be a trusted, value-added business partner to our members and stakeholders.

Dairy One Cooperative is based in Ithaca, NY. We serve approximately 2500 dairy farm members throughout the Northeast and Mid-Atlantic region. Our dedicated staff of over 250 employees stand ready to assist our members and customers each day.

Responsibilities

• Network Administration
  • Monitor, maintain, and optimize network performance to ensure reliability and availability.
  • Configure, manage, and troubleshoot routers, switches, firewalls, wireless systems, and other network infrastructure.
  • Implement and maintain network security controls, patches, and updates.
  • Diagnose and resolve network connectivity and performance issues.
• Azure Cloud Administration
  • Manage and maintain Microsoft Azure services, resources, and cloud infrastructure.
  • Monitor Azure utilization and recommend cost optimization strategies.
  • Configure and maintain backup, business continuity, and disaster recovery solutions.
  • Support cloud migrations and infrastructure modernization initiatives.
• Microsoft 365 Administration
  • Serve as the primary administrator for the Microsoft 365 environment.
  • Configure, manage, and support Microsoft Intune, Azure AD/Entra ID, Exchange Online, SharePoint Online, Teams, and related services.
  • Manage user accounts, licensing, security policies, and device management.
  • Ensure the stability, security, and compliance of the Microsoft 365 platform.
• Server Administration
  • Deploy, configure, and maintain both on-premises and cloud-hosted (Azure) servers.
  • Monitor server health, performance, and availability.
  • Troubleshoot server, application, and connectivity issues.
  • Perform proactive maintenance, patch management, and system upgrades.
• Hardware Administration
  • Configure, deploy, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.
  • Perform hardware upgrades, repairs, and replacements as needed.
  • Manage inventory and lifecycle planning for IT assets and equipment.
• Software & Platform Management
  • Install, configure, update, and support enterprise software applications.
  • Manage software licensing and ensure compliance with vendor agreements.
  • Administer and maintain business-critical software platforms and systems.
  • Evaluate and recommend technology solutions to improve operational efficiency.
• End User Support
  • Provide technical support and troubleshooting assistance to employees.
  • Manage user accounts, access rights, and permissions across systems.
  • Conduct end-user training on technology tools, security awareness, and best practices.
  • Deliver exceptional customer service while resolving IT-related requests and incidents.
• Cybersecurity & Compliance
  • Implement, maintain, and improve cybersecurity controls and best practices.
  • Monitor security events, vulnerabilities, and potential threats.
  • Respond to security incidents and coordinate remediation efforts.
  • Promote security awareness and educate employees on cybersecurity policies and procedures.
• Documentation & Reporting
  • Maintain accurate documentation of systems, networks, configurations, and IT assets.
  • Develop and update technical procedures, standards, and troubleshooting guides.
  • Prepare reports on system performance, infrastructure health, security, and technology initiatives.
  • Ensure documentation remains current and supports operational continuity.
• Continuous Improvement
  • Stay current with emerging technologies, industry trends, and best practices.
  • Recommend infrastructure improvements that enhance performance, security, and scalability.
  • Participate in technology projects, upgrades, and strategic IT initiatives.

QualificationsRequired Qualifications

• Bachelor’s degree in an IT-related field or equivalent work experience.
• 5+ years of IT support experience.
• 2 to 5 years of hands-on experience in the implementation and support of Azure Intune and Active Directory workstation environments, along with extensive expertise in managing the Microsoft 365 product suites.
• Proven track record in effectively managing Microsoft OS and software applications, covering deployment, patching, and monitoring of endpoint services.
• Excellent knowledge of the principles, methods, and techniques used in troubleshooting and support as well as servers, desktops, laptops, printers, peripherals, and network management software – this includes TCP/IP 4 routing/firewall/VLAN abilities.
• Experience working with VMware and/or Hyper-V.
• Considerable skills in the design and implementation of secure networked computer systems and storage, and disaster recovery procedures.
• Positive, well-spoken, outgoing, organized, detail-oriented, dependable, and excellent time management skills.

Preferred Qualifications

• Experience with managing or administering NetSuite
• Current certifications and training: Network+, A+, Security+, Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate (CCNA).
• Experience with NIST frameworks like 800-171, 800-53, and CSF.
• P2V and V2V migrations experience.