IT Infrastructure Analyst - F5 Support Engineer

Southern Company; Birmingham (AL); On-site; USD 90,000 - 120,000; Full time

Job summary

The F5 Support Administrator at Southern Company is responsible for configuring, maintaining, troubleshooting, and optimizing F5 BIG-IP ADCs and related load-balancing infrastructure to ensure high availability, performance, and security across the IT environment.

You will collaborate with network, security, and application teams; manage traffic distribution, SSL offloading, iRules, and policy configurations, and perform upgrades, monitoring, and documentation.

Qualifications

• BS/BA in Computer Science or MIS or equivalent work experience.
• Knowledge of application and network technologies and processes.
• Understanding of security policies and best practices.
• Strong communication and influence skills for standard adoption.
• General IT knowledge with ability to learn new technologies.
• Ability to manage priorities and meet schedules.
• Ability to negotiate, build relationships and work in a team or independently.
• Ability to provide and accept feedback.
• Strong analytical and troubleshooting skills.
• Professional oral and written communication.

Responsibilities

• Configure, manage, troubleshoot BIG-IP components, virtual servers, pools, SSL certs, iRules, profiles, and monitors.
• Collaborate with customers to translate requirements into scalable BIG-IP solutions and policies.
• Respond to incidents within SLAs, including on-call support.
• Assist cross-functional troubleshooting beyond BIG-IP.
• Read packet captures to diagnose issues.
• Configure applications using cloud-based WAF or on-prem F5 APM/ASM policies.
• Audit Big-IP objects and perform cleanup as needed.
• Upgrade TMOS and F5OS software and apply hotfixes.
• Work with network, security, and application teams on deployments.
• Develop and maintain documentation, network diagrams, and SOPs.

Skills

Communication skills

Troubleshooting

Prioritization

Teamwork

Analytical thinking

Documentation

On-call experience

Security awareness

Education

BS/BA in CS or MIS

Tools

F5 BIG-IP

TMOS

F5OS

AS3 Extension

CIS operator

Job description

Job Summary

The F5 Support Administrator is responsible for the configuration, maintenance, troubleshooting, and optimization of F5 BIG-IP application delivery controllers (ADCs) and related load balancing infrastructure. This role ensures high availability, performance, and security of critical applications by managing traffic distribution, SSL offloading, and application security policies across Southern Company’s IT environment.

IT Infrastructure Analyst – F5 Engineer

The F5 Support Administrator is responsible for the configuration, maintenance, troubleshooting, and optimization of F5 BIG-IP application delivery controllers (ADCs) and related load balancing infrastructure. This role ensures high availability, performance, and security of critical applications by managing traffic distribution, SSL offloading, and application security policies across Southern Company’s IT environment.

Job Requirements

• BS/BA in Computer Science or MIS is desired or equivalent work experience
• Demonstrated knowledge of application and network technologies and processes
• Understanding of security policies and industry best practices
• Demonstrate strong communication and influence skills to encourage adoption of standards
• General knowledge of information technologies (those currently used within the system and new technologies)
• Ability to manage priorities, meet schedules, and deliver customer commitments
• Ability to negotiate with and influence othersAbility to build relationships and work in a team atmosphere as well as work independently
• Ability to provide and accept feedback
• Strong analytical and troubleshooting skills
• Professional oral and written communication skills

Major Job Responsibilities

• Configuring, managing, creating and troubleshooting F5 BIG-IP application delivery components, virtual servers, pools, SSL certificates, iRules, profiles, and health monitors
• Collaborate with customers to translate ambiguous requirements into scalable BIG-IP solutions, by recommending appropriate virtual server type, monitors, profiles, SSL configurations, and policies
• Respond to and resolve incidents within defined SLAs, including on-call/after-hours support
• Assist with cross-functional troubleshooting to identify causes, including issues outside the BIG-IP
• Ability to perform and read packet captures to diagnose issues.
• Configure applications using cloud-based WAF solutions or on-premises F5 APM/ASM policies.
• Routinely audit Big-IP objects and perform cleanup when necessary
• Perform TMOS, and F5OS software upgrades, and hotfix application.
• Experience with F5 BIG-IP AS3 Extension and CIS operator, including building, updating, and validating declarative configurations in enterprise environments.
• Collaborate with network, security, and application teams on deployment and integration projects
• Develop and maintain documentation, including network diagrams and standard operating procedures.

This position falls under the company’s Insider Threat Program and will have access to, and control over sensitive data, systems or assets. Enhanced personnel screening, which includes a background review, drug screen and psychological assessment, will be required if you are selected for this position.

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 21426 Job Category: Information Technology Job Schedule: Full time Company: Southern Company Services