IT Infrastructure Analyst

Civicworks; Little Rock (AR); On-site; USD 65,000 - 85,000; Full time

Job summary

Civicworks in Little Rock, Arkansas, is seeking an IT Infrastructure Analyst to act as the network and virtual systems manager for the Public Service Commission's IT Department. You will design, configure, and maintain servers, networks, storage, and virtualization environments to ensure reliable service delivery.

Responsibilities include monitoring infrastructure health and security, troubleshooting issues, managing disaster recovery and backups, documenting systems and procedures, and

Qualifications

• Bachelor's degree in IT, CS, or related field.
• Experience in IT infrastructure, systems administration, or network administration.
• Strong analytical and troubleshooting abilities.
• Excellent communication and collaboration skills.

Responsibilities

• Troubleshoot infrastructure issues across servers, networks, and storage.
• Manage disaster recovery and backup processes.
• Document systems and procedures for IT operations.
• Collaborate with IT teams to design integrated, scalable solutions.

Skills

Analytical

Troubleshooting

Communication

Collaboration

Proactive mindset

Project management

Education

Bachelor's Degree in Information Technology, Computer Science, or related field

Job description

The IT Infrastructure Analyst serves as the network and virtual system manager for the Public Service Commission's IT Department. The role involves designing, configuring, and maintaining servers, networks, storage systems, and virtualization environments while monitoring infrastructure health, performance, and security. Responsibilities include troubleshooting infrastructure issues, managing disaster recovery and backup processes, documenting systems and procedures, and collaborating with IT teams to ensure integrated solutions.

Key qualifications:

• Bachelor's Degree in Information Technology, Computer Science, or related field
• Minimum 2 years of experience in IT infrastructure, systems administration, or network administration
• Strong analytical and troubleshooting skills for complex infrastructure issues
• Excellent communication and collaboration skills across teams
• Proactive mindset with focus on continuous improvement and ability to manage multiple projects