IT Infrastructure Analyst

Primary Services; Houston (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Primary Services in Houston is seeking an IT Foundations Systems Analyst to support enterprise IT infrastructure, conference room technology, voice services, printing solutions, and related systems.

This hands-on role requires strong networking and infrastructure skills and independent coordination of multiple IT projects, including leading Nexthink workstation monitoring platform rollout. Onsite at the Downtown Houston headquarters with a Monday–Friday schedule.

Qualifications

• Approximately 7+ years of experience supporting IT infrastructure, enterprise systems, or technical operations in corporate/industrial environments.
• Strong hands-on knowledge of network and infrastructure technologies including LAN/WAN, Wi-Fi, switches, routers, firewalls, servers, and connectivity troubleshooting.
• Ability to independently coordinate IT projects, manage timelines, communicate with vendors, and drive initiatives through completion.
• Experience installing, configuring, troubleshooting, or maintaining conference room AV systems, video conferencing, and related workplace tech.

Responsibilities

• Independently coordinate and execute multiple IT infrastructure projects, deployments, system upgrades, and operational improvements.
• Support Nexthink deployment and enterprise endpoint monitoring.
• Develop project timelines, track milestones, and ensure on-schedule implementation.
• Monitor budgets, identify cost overruns, and report progress to IT leadership.
• Coordinate with vendors, internal teams, and stakeholders to ensure successful delivery.
• Lead IT coordination during office relocations, renovations, and infra refreshes.
• Create technical documentation and handoff materials.

Skills

7+ years IT infrastructure experience

Networking knowledge

Project coordination

A/V & telecom support

M365 / Entra ID / Windows

Education

Bachelor's degree in IT or related field

Tools

Nexthink

Lakeside SysTrack

Aternity

Cisco/Webex/Teams Rooms

ServiceNow / ITIL

Job description

IT Foundations Systems Analyst (IT Infrastructure & Operations)

Location: Downtown Houston, TX

Schedule: Monday through Friday, 100% onsite, preferably 7:00 AM to 4:00 PM

Duration: 12+ Month Contract

Compensation: Approximately $33–$40/hour W2, depending on experience and final approval

Opportunity Overview

Support critical technology operations for a global energy leader with a major international presence. Take ownership of IT infrastructure projects, support enterprise conference room and telecommunications systems, and collaborate with regional and global technology teams across corporate offices and industrial facilities.

This opportunity offers hands‑on exposure to a large enterprise environment supporting 1,000+ users, 100+ audiovisual solutions, 900+ voice lines, 500+ mobile devices, and 50+ network and security devices. The position combines independent technical troubleshooting, IT project leadership, infrastructure support, and direct interaction with employees and senior executives.

Position Summary

The IT Foundations Systems Analyst will support the operation, maintenance, and continuous improvement of enterprise IT infrastructure, conference room technology, voice services, printing solutions, and related systems.

This is a highly hands‑on position requiring a strong foundation in networking and infrastructure, along with the organizational skills to independently coordinate and execute multiple IT projects.

A major focus will be supporting approximately 100 conference room audiovisual solutions throughout the downtown Houston headquarters, ensuring reliable video conferencing, telecommunications, connectivity, and meeting technology.

The individual will also help lead infrastructure deployments, technology upgrades, vendor coordination, office renovations, and the implementation of new IT tools, including an upcoming Nexthink workstation monitoring platform rollout.

Success in this role requires someone who can independently troubleshoot complex technical issues, organize project activities, communicate effectively with stakeholders, and comfortably perform physical IT infrastructure work when needed.

Key Responsibilities

• Independently coordinate and execute multiple IT infrastructure projects, technology deployments, system upgrades, and operational improvements.
• Support the implementation of Nexthink, an enterprise endpoint monitoring and digital employee experience management platform.
• Develop and maintain project timelines, coordinate milestones, track vendor deliverables, and ensure implementation activities remain on schedule.
• Monitor project budgets, identify potential cost overruns, and provide progress updates to IT leadership.
• Coordinate with external technology vendors, internal infrastructure teams, business stakeholders, and service providers to ensure successful project delivery.
• Lead IT coordination during office relocations, floor renovations, conference room upgrades, and infrastructure refreshes.
• Develop technical documentation, implementation procedures, knowledge bases, and operational handoff materials.

Conference Room A/V & Telecommunications

• Serve as a primary technical resource for enterprise conference room audiovisual and video conferencing systems across the downtown Houston headquarters.
• Install, configure, troubleshoot, and maintain conference room displays, video conferencing equipment, collaboration technology, and meeting room connectivity.
• Support Microsoft Teams Rooms, Cisco Webex, Cisco collaboration technology, and similar enterprise audiovisual platforms.
• Troubleshoot enterprise voice services, Microsoft Teams Phone, VoIP systems, SIP phones, and related telecommunications infrastructure.
• Assist with conference room technology deployments, equipment replacements, display installations, and audiovisual system upgrades.
• Coordinate with vendors and technical teams to resolve complex A/V and telecommunications issues.
• Provide responsive technical support for important meetings, executive presentations, and business critical collaboration activities.

Network & IT Infrastructure Support

• Provide hands‑on troubleshooting and operational support for enterprise LAN/WAN, Wi‑Fi, switches, routers, firewalls, servers, and related infrastructure.
• Install, configure, maintain, and troubleshoot network and infrastructure equipment, including Cisco and Fortinet technologies.
• Perform physical infrastructure tasks such as installing equipment into server racks, connecting and patching network cables, supporting IDF/server room equipment, and replacing hardware.
• Troubleshoot network connectivity, VPN access, DNS/DHCP issues, and other infrastructure related problems.
• Provide onsite assistance to regional and global infrastructure teams during installations, maintenance, upgrades, and incident resolution.
• Monitor infrastructure health, investigate technical issues, and support timely restoration of affected services.
• Assist with cybersecurity initiatives, equipment lifecycle management, patching, firmware updates, and infrastructure compliance requirements.
• Support Microsoft 365, Active Directory, Microsoft Entra ID, Intune, SCCM, and Windows based enterprise environments.
• Troubleshoot and maintain employee computers, mobile devices, printers, peripherals, and workplace technology.
• Support enterprise printing services, including connectivity, configuration, troubleshooting, and hardware coordination.
• Assist with endpoint deployments, software upgrades, device configuration, and systems administration activities.
• Utilize enterprise monitoring and management tools such as Nexthink, Dynatrace, SiteScan, or comparable platforms.
• Manage incidents and service requests, coordinating with appropriate technical teams and maintaining accurate documentation.
• Maintain IT asset inventory, configuration management records, and operational reports.

Customer Service & Cross Functional Support

• Provide responsive technical assistance to employees, department leaders, senior executives, and other stakeholders.
• Independently investigate and resolve technical issues while maintaining proactive communication with affected users.
• Coordinate with regional and global IT teams, external vendors, and internal business departments.
• Maintain high standards of customer service, professionalism, accountability, and follow through.
• Provide occasional technical support to smaller offices and industrial facilities without dedicated onsite IT personnel.
• Participate in critical incident response, business continuity activities, and occasional after hours infrastructure support.

Qualifications

Required / Strongly Preferred Experience

• Approximately 7+ years of experience supporting IT infrastructure, enterprise systems, or technical operations within corporate or industrial environments. Candidates with fewer years and strong directly relevant experience may be considered.
• Strong hands‑on knowledge of network and infrastructure technologies, including LAN/WAN, Wi‑Fi, switches, routers, firewalls, servers, and connectivity troubleshooting.
• Demonstrated ability to independently coordinate IT projects, manage implementation timelines, communicate with vendors, and drive technical initiatives through completion.
• Experience installing, configuring, troubleshooting, or maintaining conference room audiovisual systems, video conferencing equipment, telecommunications, and related workplace technology.
• Comfortable performing physical IT work, including rack installations, equipment replacements, display mounting, and basic network cabling.
• Experience supporting Microsoft 365, Active Directory, Entra ID, Windows operating systems, and enterprise endpoint management technologies.
• Ability to independently diagnose technical issues, identify root causes, and implement effective solutions with limited supervision.
• Strong organizational, time management, documentation, and communication skills.
• Excellent customer service skills with the ability to support employees and senior executives professionally.
• Experience coordinating technical activities with infrastructure teams, vendors, and business stakeholders.
• Ability to prioritize multiple technical issues and projects while maintaining timely communication and follow through.

Preferred Qualifications

• Experience with Nexthink or comparable endpoint monitoring and digital employee experience technologies such as Lakeside SysTrack or Aternity.
• Experience implementing or coordinating enterprise monitoring, ITSM, or infrastructure management platforms.
• Knowledge of Microsoft Teams Rooms, Cisco Bar, Cisco Control Hub, Webex, Teams Phone, SIP, or other enterprise A/V and telecommunications systems.
• Familiarity with Cisco, Fortinet, Zscaler, Dynatrace, SiteScan, Hamina Wireless, or similar infrastructure technologies.
• Experience using ServiceNow, ITIL methodologies, asset management systems, or configuration management databases.
• Knowledge of data center infrastructure, IDF environments, network cabling, fiber optics, Ethernet testing, and infrastructure equipment installation.
• Experience coordinating technology projects involving office buildouts, infrastructure deployments, renovations, or enterprise system upgrades.
• Experience supporting energy, oil and gas, manufacturing, industrial, or large corporate environments.
• Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field preferred. Equivalent hands‑on experience will be considered.

The position is based at the downtown Houston headquarters and requires onsite attendance five days per week.

The preferred schedule is Monday through Friday, 7:00 AM to 4:00 PM, with some flexibility.

Occasional travel may be required to nearby industrial facilities, including La Porte, as well as smaller company offices in Austin, Texas; Grand Junction, Colorado; Washington, D.C.; and New York.

Travel may also include occasional international assignments. Current planning estimates suggest approximately two international trips per year and local plant visits around twice per quarter, although frequency will depend on operational needs.

Some urgent technical issues may require occasional after hours support, generally performed remotely, with rare situations requiring a return to the office. Occasional Saturday work may also be required during office renovations, infrastructure deployments, or major technology projects.

The team emphasizes effective planning and time management to minimize unnecessary overtime.

Ideal Candidate Profile

The ideal candidate is an experienced, hands‑on IT infrastructure professional who combines strong networking knowledge with enterprise A/V and telecommunications support, technical project coordination, and excellent customer service.

This person is comfortable independently managing IT projects, organizing vendors and timelines, troubleshooting infrastructure, supporting executive conference room technology, and physically installing or maintaining equipment.

They enjoy a variety of responsibilities, communicate proactively, take ownership of technical challenges, and consistently follow through until work is completed.

The strongest candidates will bring a combination of technical independence, project organization, hands‑on infrastructure experience, and a service‑oriented approach to supporting a large global enterprise.