IT Incident Response Manager — Hybrid Lead, RRT Team

FERGUSON; Newport News (VA); Hybrid; USD 84,000 - 148,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k)

Job summary

Ferguson seeks an Associate Experience Rapid Response Team Manager in Newport News, VA, to lead the day-to-day IT incident response, coordinate customer communications, and drive restoration of services. This hybrid role combines leadership of an IT professionals team with strategic process improvement and budget-friendly decision making.

The role requires a IT-related bachelor’s degree and 3–5 years in IT operations or incident management, plus strong communication and organizational skills in

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3–5 years of experience in IT operations, incident management, or a similar role.
• Ability to organize and prioritize work effectively.
• Strong written and verbal communication skills.
• Proficiency in developing and delivering effective presentations to groups.

Responsibilities

• Directly manage a team of IT professionals, including workforce planning and scheduling, regular one-on-ones, goal setting, performance reviews, recognition, development planning, and appropriate job-status recommendations in accordance with company policies.

Skills

Incident management

Team leadership

IT operations

Communication skills

Microsoft Office

Education

Bachelor's degree in IT/CS

Tools

Microsoft Office

Job description

Ferguson seeks an Associate Experience Rapid Response Team Manager in Newport News, VA, to lead the day-to-day IT incident response, coordinate customer communications, and drive restoration of services. This hybrid role combines leadership of an IT professionals team with strategic process improvement and budget-friendly decision making.

The role requires a IT-related bachelor’s degree and 3–5 years in IT operations or incident management, plus strong communication and organizational skills in