IT Helpdesk Technician II – Service Center

Chenega Professional Services Strategic Business Unit; Washington (District of Columbia); Presencial; USD 32 000 - 36 000; Tempo integral

Resumo da oferta

Chenega MIOS in Washington, DC is seeking an IT Helpdesk Technician II – Service Center to provide in-person desktop support for FCC HQ and GB campuses, handling Tier II troubleshooting and workstation setup.

You will respond to end-user tickets, document incidents, and monitor SLA compliance while delivering professional, customer-focused service and training to users.

This role requires US citizenship and the ability to obtain Public Trust clearance, with a preferred CompTIA A+ certification.

Qualificações

• Bachelor’s degree in IT or related field, or 4+ years of relevant experience with HS diploma.
• US citizenship and ability to obtain Public Trust clearance.
• Pass background and drug screen.
• Active CompTIA A+ certification is preferred.

Responsabilidades

• Respond to end-user tickets for hardware, software, and network issues.
• Write clear email communications to relay pertinent information to users.
• Track and resolve issues using ticketing systems.
• Provide VIP support as needed and maintain documentation.
• Answer incoming calls routed through the automated system.
• Monitor SLA compliance for assigned tickets.

Conhecimentos

Customer service

Communication

Phone support

Multitasking

Team collaboration

Formação académica

Bachelor’s degree in Information Technology

High school diploma or GED + 4+ years experience

Ferramentas

CompTIA A+ certification

Descrição da oferta de emprego

Summary

IT Helpdesk Technician II – Service Center

Washington, DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting‑edge technology and take your career to the next level!

Chenega Agile Real‑Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

Chenega Agile Real‑Time Solutions (CARS) is seeking an IT Helpdesk Technician II – Service Center to provide in‑person desktop support for users located at FCC HQ and GB campuses. This role supports Tier II technical troubleshooting and workstation setup.

Responsibilities

• Respond to end‑user tickets for hardware, software, and network issues.
• Write clear and straightforward email correspondence with users to relay pertinent information or instructions.
• Track and resolve issues using ticketing systems.
• Provide VIP support as needed and maintain documentation.
• Answering and managing incoming calls routed through automated call distribution system
• Monitor SLA compliance for assigned tickets.
• Other duties as assigned.

Qualifications

• Bachelor’s degree with a background in Information Technology (through coursework or extracurricular experience); OR
• High school diploma or GED and a minimum of 4+ years of relevant experience (post‑secondary education may be substituted for experience on a year‑for‑year basis).
• Must be a U.S. citizen and able to obtain Public Trust Clearance
• Successfully pass background and drug screening

Preferred Qualifications

• Active CompTIA A+ certification (preferred)

Knowledge, Skills and Abilities

• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time‑related constraints in a fast‑paced environment
• Able to remain composed and professional while speaking to customers
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem‑solving skills; ability to visualize a problem/situation and think abstractly to solve it

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry‑level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands‑on experience in the global, fast‑changing business world. From on‑the‑job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well‑being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill‑based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega’s impact on the world.

Chenega MIOS News

https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site

www.chenegamios.com

Glassdoor

https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn

https://www.linkedin.com/company/1472684/

Facebook

https://www.facebook.com/chenegamios/

#Chenega Agile Real Time Solutions, LLC

#Chenega Agile Real Time Solutions, LLC

Estimated Salary/Wage

USD $23.18/Hr. Up to USD $26.44/Hr.