IT Helpdesk Technician

AutoPayPlus; Orlando (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

A technology service firm in Orlando is seeking an IT Helpdesk Technician to provide first-line support for user technology issues. You will troubleshoot hardware and software issues, configure workstations, and assist with onboarding tasks. This entry-level full-time role requires good communication skills and computer proficiency, offering a chance to grow in a collaborative environment.

Qualifications

• 1–2 years of experience in a helpdesk or technical support role.
• Proficient with Windows 10/11, Microsoft Office 365, and remote support tools.
• Familiarity with basic networking (IP addressing, Wi-Fi, printers).

Responsibilities

• Serve as the first point of contact for IT-related issues.
• Troubleshoot and resolve Tier 1 hardware/software issues.
• Set up and configure new user workstations.

Skills

Customer service skills

Troubleshooting

Attention to detail

Communication skills

Time management

Tools

Windows 10/11

Microsoft Office 365

SuperOps.ai

Job description

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Job Title: IT Helpdesk Technician

Department: Information Technology

Location: Orlando, FL (On-site) Full Time Monday–Friday 9–6, with occasional on-call weekend coverage.

Reports To: Director of IT

Position Summary

AutoPayPlus is seeking a reliable, service-oriented IT Helpdesk Technician to be the first line of support for end-user technology issues. This role focuses on triaging, resolving, and escalating desktop-level issues to maintain employee productivity across the organization. You’ll provide frontline technical assistance, perform basic system configurations, and help keep day-to-day operations running smoothly.

This position is distinct from our IT Specialist role, which handles network infrastructure, systems administration, and security initiatives. Your focus is strictly user support, device troubleshooting, and helpdesk operations.

Key Responsibilities

• Serve as the first point of contact for IT-related issues via ticketing system, email, Teams phone, or walk-ups.
• Troubleshoot and resolve Tier 1 hardware/software issues for Windows laptops, printers, VoIP phones, and mobile devices.
• Set up and configure new user workstations, monitors, docking stations, and peripherals.
• Assist with onboarding/offboarding tasks: account creation, device prep/imaging, basic access setup.
• Maintain accurate documentation in the ticketing system (SuperOps.com) and asset inventory.
• Escalate complex or recurring issues to the IT Specialist or Director of IT when appropriate.
• Perform routine maintenance tasks such as software updates, printer management, and user password resets.
• Educate employees on basic IT procedures, security best practices, VPN usage, and tools like Microsoft 365 and OneDrive.
• Provide basic end-user support and triage for critical business applications, including Creatio (CRM), Five9 (VoIP), and EV2 (custom web application built on IIS/SQL), escalating advanced issues when appropriate.---
  
  
  

Requirements

• 1–2 years of experience in a helpdesk or technical support role.
• Proficient with Windows 10/11, Microsoft Office 365, and remote support tools.
• Familiarity with basic networking (IP addressing, Wi-Fi, printers).
• Strong communication and customer service skills.
• Ability to manage multiple support tickets efficiently and professionally.
• Attention to detail in logging issues and maintaining documentation.
  
  
  

Preferred Qualifications

• Experience with SuperOps.ai or similar IT ticketing systems.
• Familiarity with Active Directory user and group management.
• Exposure to mobile device support for MFA (iOS/Android).
• A+ or similar entry-level IT certification is a plus.
• Familiarity with SaaS or web-based tools such as Creatio (CRM), Five9 (VoIP), and custom web applications like EV2 (IIS/SQL) is a plus.---
  
  
  

Core Values at AutoPayPlus

You’ll thrive in this role if you align with our company values:

• Above & Beyond – You take initiative and own resolutions.
• Do the Right Thing – You act with integrity and protect user data.
• Innovation – You look for simple improvements in daily tech operations.
• Team – You collaborate and communicate openly.
• We Care – You listen to our internal customers and help them succeed.
• Work Ethic – You take pride in responsiveness and follow-through.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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