IT Helpdesk Technician

Cushing Terrell; Boise (ID); On-site; USD 43,000 - 51,000; Full time

Job summary

An innovative design and engineering firm is looking for a dedicated IT support professional to join its Boise team. Your role will include providing top-notch technical support to staff, troubleshooting hardware and software issues, and ensuring seamless operations. With competitive salary and demand for skills in Windows OS, Microsoft 365, and cloud technologies, this position is perfect for candidates looking to grow in a dynamic environment.

Qualifications

• 1+ years of experience in IT support or helpdesk roles.
• Proficiency in troubleshooting various operating systems and devices.
• Familiarity with helpdesk ticketing systems.

Responsibilities

• Provide first-line technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve desktop, printer, and mobile device problems.
• Collaborate with IT staff to improve processes and user experience.

Skills

Technical support skills

Communication skills

Problem-solving

Multitasking

Tools

Windows OS

Microsoft 365

Cloud technologies (Azure)

Job description

Join us to design places that make a difference

As a Cushing Terrell team member, you will create built environments that push the boundaries of cutting-edge design and contribute to thriving communities. You will join a multidisciplinary team of talented engineers, architects, designers, planners, and business professionals who work across 17 office locations and remotely throughout the United States. Our vision is to shape a new world using knowledge and creativity to educate, enlighten, delight, unite, preserve, sustain, and forever improve.

Qualifications:

• 1+ years of experience in IT support or helpdesk roles.
• Proficiency in Windows OS, Mac, iOS, and Android troubleshooting.
• Hands-on experience with Microsoft 365 (M365) applications, including knowledge of SharePoint and Teams to provide end user support.
• Familiarity with Cloud technologies such as Azure and cloud-based solutions.
• Understanding of Citrix-based Virtual Desktop Infrastructure (VDI) and remote access support.
• Knowledge of Active Directory, user/group management, and basic security principles.
• Excellent communication and problem-solving skills, with a customer-focused mindset.
• Skillset to successfully multitask and prioritize service issues.
• Knowledge of a helpdesk ticketing system and the ability to navigate and contribute to the knowledge base within it.
• Capable of collaborating with a team, accepting guidance from others, and demonstrating a willingness to acquire new skills.
• Ability to work on-site in Boise, ID and collaborate effectively with the IT team.

*Did you know that some people hold back on applying to jobs if they don’t meet 100% of the listed requirements? We don’t want you to hold back! If you don’t check every point above but still feel like you could successfully do the work, we encourage you to apply!

Your responsibilities as an IT team member at Cushing Terrell will include:

Key Responsibilities:

• Provide first-line technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve desktop, printer, and mobile device problems.
• Troubleshoot and assist with a wide variety of software platforms in an A&E firm
• Assist with system installations, configurations, and updates.
• Assist Boise office staff with conference room setup and AV support
• Prepare new laptop with standard network and software configurations
• Maintain and track IT assets, ensuring proper documentation.
• Collaborate with IT staff to improve processes and user experience.
• Deliver exceptional customer service to internal teams.

*The majority of the time, a person in this role will be sitting in an office with limited physical requirements. This may require individuals to bend, stretch, twist, and reach.

Your pay

The salary for this position is based on the location/s posted. If you are a candidate living outside of (this region/these regions), we still encourage you to apply as salary ranges may differ across states/cities/job markets.

• Expected Range*: $43,000 to $51,000 annually
• The position is also eligible for an annual performance bonus

*The actual salary offered for the role will be determined based on various factors including but not limited to; years of experience, certifications, location, level of job-related knowledge, and other job-related factors (as permitted by law).

Why Cushing Terrell?

Cushing Terrell offers excellent, competitive employee benefits; please view our Employee benefits guide for more information.

View our Employee Benefits Guide for more information.

Equity

Cushing Terrell is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, age, color, religious creed, sex or gender, sexual orientation, gender identity or expression, marital status, national origin, ancestry, citizenship status, physical or mental disability, military status or status as a protected veteran, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Applicants must be currently authorized to work in the United States on a full-time basis.

If you need assistance or accommodation while seeking employment with us, please call 406.248.7455. We will review requests for reasonable accommodation on a case-by-case basis. If you are having difficulty applying through an external website, please visitwww.cushingterrell.com/joinus/

We look forward to hearing from you!