IT Helpdesk Tech

Native American Connections; Phoenix (AZ); On-site; USD 58,000 - 81,000; Full time

Job summary

A nonprofit organization in Phoenix is seeking an IT Helpdesk Technician. This entry-level position involves providing technical support, maintaining IT infrastructure, and ensuring equipment functionality. Ideal candidates are detail-oriented individuals with excellent communication skills and some experience in technical support. Join a mission-driven team committed to community service and social change.

Benefits

Culturally competent work environment

Opportunities for professional development

Qualifications

• Ability to complete basic desktop and laptop troubleshooting.
• Experience in working with the Native American population is preferred.
• Strong interpersonal skills with the ability to work effectively with a wide range of people.

Responsibilities

• Monitor and respond quickly to requests and issues.
• Install, configure, and maintain IT equipment.
• Assist users across all levels of the organization with both onsite and remote work.

Skills

Detail-oriented

Organizational Skills

Communication Skills

Problem-solving

Customer Service

HIPAA Compliance

Education

AA degree in Computer Science

Tools

Microsoft 365

Job description

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Join Our Team at Native American Connections!

Who We Are:

Native American Connections (NAC) is a nonprofit organization dedicated to improving the lives of individuals and families through affordable housing, behavioral health, and community development services. For over 50 years, we have proudly served Native American and underserved communities in the Phoenix area with culturally competent, trauma-informed care

grounded in respect and tradition.

Our Mission:

Our mission, grounded in traditional Native American culture, is to reduce health disparities by delivering high-quality, comprehensive integrated healthcare and providing stable housing throughout the communities we serve.

Why Work With Us?

When you join NAC, you're not just taking a job — you're becoming part of a movement. A movement that values cultural identity, honors resilience, and believes in the power of community. You'll work alongside passionate professionals who are

committed to healing generational trauma, strengthening families, and building vibrant futures.

What We Do:

• Behavioral Health Services: Culturally responsive treatment for mental health and substance use disorders including outpatient therapy, residential programs, and youth services.
• Affordable Housing: Safe, stable, and supportive housing options — from transitional housing to permanent low-income housing.
• Community Development: Revitalizing neighborhoods and preserving Native heritage through community-based projects and education.
  
  
  

Our Values:

Cultural Integrity | Community Wellness | Holistic Healing | Equity & Inclusion | Sustainability

Now Hiring:

We are seeking compassionate, mission-driven individuals to join our growing team across various departments including clinical services, housing support, youth engagement, and administrative leadership.

If you’re passionate about social change, cultural advocacy, and serving diverse communities with dignity and care — NAC is the place for you.

Based in Phoenix, Arizona | ️ 501(c)(3) Nonprofit Organization

Apply Today & Make a Difference Tomorrow:

Visit https://www.nativeconnections.org/careers-at-nac/ to view open positions and join our circle of care.

IT HELPDESK TECHNICIAN

POSITION SUMMARY:

With a high degree of privacy, security, and professionalism, provide necessary technical services and support in a consistent and timely manner to Native American Connection (NAC) management staff, employees, and partners. Ensure NAC’s mission critical infrastructure, systems, and applications maintain a high level of stability, availability, and performance to support NAC’s Help Desk, and various 24/7/365 business functions.

RESPONSIBILITIES:

• Monitor and respond quickly, effectively, and professionally to requests and issues, partnering as needed with other IT team members.
• Work independently to stay on task, prioritize urgent issues, and send communications to the necessary parties.
• Utilize standard IT Request Management software to record, monitor, redirect, and escalate tickets assigned to the queue and process first-in first-out based on priority.
• Utilize standard IT Wiki software to document processes, procedures, systems, and services, to preserve and grow Help Desk knowledge, and maintain inventory of all equipment, software, and software licenses.
• Ensure that each workstation in the at all NAC offices/properties has a working computer, monitor, keyboard, mouse, phone, and any additional specialized equipment.
• Install, configure, maintain, and repair IT equipment following IT standard processes and procedures; assist remote users that are using company-issued equipment and telephonic devices.
• Assist users across all levels of the organization with both onsite and remote work, troubleshoot technical issues and collaborating with other team members when needed.
• Perform assigned activities and tasks on schedule following IT standard processes and procedures.
• Periodically learn new technical skills on the job and attend relevant training throughout the calendar year.
• Occasional after-hours work required.
• Other duties as assigned.
  
  
  

SKILLS:

• Detail-oriented with strong Organizational Skills and ability to follow processes.
• Outstanding verbal and written communication skills
• Exercises sound judgment and motivated to meet deadlines.
• Ability to prioritize, be resourceful and manage changing priorities.
• Ability to work independently and complete tasks within established deadlines.
• Ability to work well with others in a team approach.
• Ability to be thorough and pay great attention to detail.
• Ability to maintain confidentiality especially with respect to HIPAA and patient data.
• Ability to maintain professionalism and ethics.
• Demonstrate critical thinking, problem-solving, organizational and time management skills.
• Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
• Ability to take responsibility and accountability for actions and the results of actions.
• Excellent written and oral communication skills.
• Excellent customer service skills.
• Maintain NAC’s Core Values when performing job functions and when interacting with NAC staff and partners.
  
  
  

EDUCATIONAL/WORK EXPERIENCE REQUIREMENT:

• Computer Science Class work – AA degree preferred.
• Microsoft 365 experience.
• Ability to complete basic desktop and laptop PC/Mac troubleshooting, including new set up and swapping out cables, RAM, and peripherals.
• Basic knowledge of printer set up and troubleshooting.
• Web Browser Configuration Experience
• Familiarity with Network terminology.
• PC imaging, configuration, and repair experience a plus.
• Able to effectively communicate and troubleshoot with non-technical end users across all levels of the organization while maintaining both a sense of urgency, and a calm and professional demeanor.
• Experience in working with the Native American population preferred.
  
  
  

PHYSICAL DEMANDS:

• Able to sit, stand walk with/ without accommodations.
  
  
  

NATIVE AMERICAN PREFERENCE: Preference is given to qualified Native American Applicants in accordance with the Indian Preference Act. If claiming a preference, a copy of valid documentation will be necessary.

DRUG FREE WORKPLACE: Native American Connections is a drug-free workplace with safety-sensitive jobs. Use of alcohol and legal or illegal drugs may impair and alter employees' judgement resulting in increased safety risks, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely prohibited.

FAIR LABOR STANDARDS ACT:

This position is considered to be Exempt for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws. Non-Exempt employees are entitled to overtime pay for hours worked in excess of forty (40) hours per workweek.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Non-profit Organizations

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