IT Helpdesk Support Technician - Part-time (Hybrid)

Homebase; Denver (CO); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a dynamic team at a leading company as an IT Helpdesk Level 1 Support Technician. You'll provide essential first-line technical support, manage IT systems, and ensure employees stay connected. This role emphasizes problem-solving and excellent customer service, making a significant impact on the team's productivity.

Benefits

Stock options

401(k) with 4% match

Medical, dental, and vision coverage

20 days PTO

Paid parental leave

Life insurance

Commuter benefits

Qualifications

• Entry-level candidates with a strong technical foundation encouraged to apply.
• Familiarity with basic networking knowledge is a plus.

Responsibilities

• Respond to and resolve Level 1 IT tickets.
• Serve as the first point of contact for technical inquiries.
• Manage support tickets and track issues through resolution.

Skills

Customer Service

Problem-Solving

Communication

Organizational Skills

Education

Technical diploma or university degree

CompTIA A+ certification

Tools

Windows OS

macOS

Mobile Device Support

Job description

Hi, Future Homie!

At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.

We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in?

Your Impact Starts Here

We’re looking for an IT Helpdesk Level 1 Support Technician who’s passionate about solving real-time technical problems and delivering an excellent internal support experience. You’ll focus on providing first-line technical support to our employees, managing hardware and software issues, and maintaining IT systems. This is a unique opportunity to make sure every Homie stays connected and productive. You’ll collaborate with the broader IT and Operations teams to keep things running smoothly. If you love customer service, problem-solving, and working at the intersection of tech and people, we want to hear from you.

How You’ll Make an Impact

• Respond to and resolve Level 1 IT tickets: password resets, access granting, software installs, network, and hardware troubleshooting

• Serve as the first point of contact for technical inquiries: deliver excellent service and clear communication

• Manage support tickets: track issues through resolution and escalate when needed

• Support software and hardware: help with installations, updates, and meeting room equipment

• Troubleshoot basic connectivity issues: Wi-Fi, VPN, and internet

• Keep our internal knowledge base updated for repeatable solutions

• Support user access setup: account creation, permissions, and credentials

• Track IT equipment inventory: laptops, monitors, peripherals, and more
  

The Foundation for Success

• Technical diploma or university degree required

• CompTIA A+ or other relevant certification is a plus

• Entry-level candidates with a strong technical foundation and passion for IT are encouraged to apply

• Familiarity with Windows OS, macOS, and mobile device support

• Basic networking knowledge (IP, routers, switches) is a plus

• Experience setting up meeting room equipment preferred

• Excellent communication and troubleshooting skills

• Strong organizational skills and ability to multitask

• Customer-first mindset with a professional, positive attitude

• Available to collaborate in the office weekly - 4 collaborative office days, with Tuesday and Wednesday required (25-30 hours per week)

What We Offer (U.S.)

• Ownership & Financial Security: Stock options + 401(k) with 4% match

• Comprehensive Healthcare: Medical, dental, and vision coverage + FSA options

• Flexible Time: 20 days PTO + company holidays

• Family Support: Up to 12 weeks of paid parental leave (after 6 months of service)

• ️ Protection Plans: Life insurance + short/long-term disability coverage

• Work Your Way: Work From Anywhere Month + meeting-free weeks yearly

• ️ Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer Days

The Homie Way - At Homebase, we live by our five operating principles:

• Be Customer Obsessed

• Move Fast, Learn Fast

• Own Your Impact

• Master Your Craft

• Win Together

What to Expect During the Interview Process:

• Meet the Talent Acquisition team, Mavel W.

• Meet the Hiring Manager, Ron S.

• Participate in a Technical Interview, Joseph P.

• Meet with Engineering Leadership, Steven M.

• Background Check + Offer Stage

• Welcome to the team, Homie

Belonging at Homebase - We're committed to fostering a welcoming space where every Homie can be their full self. Experience comes in many forms—so if you're excited about this role, even if you don’t meet 100% of the qualifications, we encourage you to apply!

Homebase will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Hey, We’re Homebase

Unstoppable teams start here.

Homebase is the everything app for hourly teams—built to simplify the day-to-day and superpower local businesses. With tools for scheduling, time clocks, payroll, communication, HR, and more, we help teams stay connected and in control. Today, over 100,000 small (but mighty) businesses rely on us to make work radically easier. Together, we’ve tracked over a billion hours for 2.5+ million workers—and we’re just getting started.

At Homebase, we celebrate diversity and are proud to be an equal opportunity employer. We welcome all candidates and do not discriminate based on any legally protected status. If you need accommodations during the hiring process, please let us know—we’re committed to ensuring fair and equitable access for all.