IT Helpdesk - Support Technician (Entry Level)

Wearlinq; Rockville (MD); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Wearlinq, based in Rockville, MD, seeks an organized IT technician to keep employees equipped, secure, and productive. You will set up devices, secure them, and handle onboarding/offboarding with care.

The role covers hardware, software, and security tasks, including inventory maintenance, shipping, and day-to-day helpdesk support. Training is provided for growth in IT.

Qualifications

• High school diploma or equivalent; IT coursework or certifications add value.
• 0–2 years in IT support, help desk, or related roles (internships/lab work count).
• Working knowledge of Windows 10/11; basic macOS is a plus.
• Ability to manage inventory, shipping, and hardware lifecycle with attention to detail.
• Must be able to lift and move equipment up to 25 lbs; HIPAA training is required.

Responsibilities

• Set up and secure company computers using standard builds and remote deployment tools.
• Onboard new hires and offboard departing employees, including account and device handling.
• Procure IT equipment, receive and tag assets, and maintain an accurate inventory with location and warranty data.
• Pack, ship, and track devices to remote employees and retrieve equipment from departing staff.
• Provide day-to-day helpdesk support via email, phone, and ticketing; diagnose login, email, Wi‑Fi/VPN, and hardware issues.

Skills

Windows 10/11

IT support

Help desk

Hardware basics

Networking basics

Inventory management

Shipping/logistics

HIPAA training

Security tools

Education

High school diploma

CompTIA A+

Tools

UPS WorldShip

Endicia

Google Workspace admin tools

Remote deployment tools

Ticketing systems

Job description

Wearlinq is reimagining ambulatory cardiac monitoring with the first FDA-cleared, real-time, six-lead EKG designed to be easier for patients, clinicians, and health systems alike. We sit at the intersection of clinical cardiology, hardware, software, and data, building products that turn complex cardiac signals into clear, actionable insights.

About the Role

We are looking for an organized, hands-on IT technician to keep our employees equipped, secure, and productive. You will set up and secure company computers, handle new hire and departing employee IT tasks, manage IT equipment from purchase to return, and provide day-to-day helpdesk support. This is a great starting role for someone building a career in IT; training is provided.

Duties and Responsibilities:

Device Setup and Security

• Image and configure new PCs and laptops using company standard builds and remote deployment tools.
• Install and verify required security tools (endpoint protection, web filtering, disk encryption, remote management) before devices are issued.
• Apply operating system updates and patches; confirm devices meet company security standards.

Onboarding and Off Boarding

• Prepare equipment and accounts for new hires and walk them through first login and security setup.
• Off board departing employees by following the checklist: remove account access and arrange device return.

Procurement and IT Inventory

• Request quotes and order IT equipment and accessories according to approved standards.
• Receive, tag, and record new equipment.
• Maintain an accurate IT inventory: serial number, assigned user, location, warranty, and status of every device.

Shipping, Logistics, and Equipment Retrieval

• Pack and ship equipment to remote employees (UPS WorldShip, Endicia) and track deliveries.
• Retrieve equipment from departing or remote employees: send return kits and labels, follow up until received.
• Inspect, wipe, and re-stage returned devices for reuse, repair, or disposal.

Helpdesk Support

• Respond to employee requests by email, phone, and ticket; troubleshoot login, email, printer, Wi-Fi/VPN, and hardware issues.
• Manage user accounts and permissions in Google Workspace and the company web portal.
• Help employees with company applications (e.g., Rhythmstar, VivaQuant, Cardiologs, NextGen) and elevate issues as needed.
• Perform routine daily checks, including the fax server and report filing to the web portal.
• Write simple how-to guides for employees and keep IT documentation up to date.

Required Experience

• High school diploma or equivalent; IT coursework, associate degree, or CompTIA A+ a plus.
• 0–2 years of IT support, help desk, or related experience (internships and lab experience count).
• Working knowledge of Windows 10/11; basic macOS a plus.
• Basic understanding of computer hardware, networking, and troubleshooting.
• Strong attention to detail and organization, especially for inventory and shipping.
• Clear, patient communication with non-technical users.
• Able to lift and pack equipment up to 25 lbs.
• Respects confidentiality; will complete HIPAA training.

Nice to Have

• Experience with Google Workspace administration.
• Familiarity with remote management or ticketing tools.
• Experience shipping with UPS WorldShip or similar.

We offer a great team oriented environment. You'll work in our Rockville, MD office, located with other department teams.

Some flexibility to work remotely from home, depending on proven performance and ability to get things done!