IT Helpdesk Operations Manager

University of North Texas; Denton (TX); On-site; USD 46,569 - 56,918; Full time

Benefits offered by this job

Benefits available to eligible employees

Job summary

The University of North Texas is seeking an IT Service Desk Manager in Denton. This role manages daily helpdesk operations, ensuring effective resolution of service requests and training support staff.

The ideal candidate will have a Bachelor's degree in a related field along with three years of relevant experience. You will maintain inventory records, foster a customer-focused environment, and ensure compliance with data privacy standards.

This position also offers benefits to eligible employees.

Qualifications

• Bachelor's degree and three years of related computing work experience.
• Proven recruiting, training, and supervising skills.
• Experience with IT service management frameworks.

Responsibilities

• Provide technical support for end-user devices.
• Lead helpdesk operations and ensure timely ticket resolution.
• Recruit, train, and supervise student employees.

Skills

Knowledge of computing fundamentals

Ability to oversee ticket workflows

Proven skill in recruiting and training staff

Experience tracking hardware and software inventories

Familiarity with data privacy and security standards

Skill in troubleshooting technical challenges

Ability to communicate technical concepts

Education

Bachelor's degree in a related field

Tools

ServiceNow

Jira

SCCM

Active Directory

Job description

The University of North Texas is seeking an IT Service Desk Manager in Denton. This role manages daily helpdesk operations, ensuring effective resolution of service requests and training support staff.

The ideal candidate will have a Bachelor's degree in a related field along with three years of relevant experience. You will maintain inventory records, foster a customer-focused environment, and ensure compliance with data privacy standards.

This position also offers benefits to eligible employees.