IT Helpdesk Intern - Summer 2027

Assured Guaranty Ltd.; New York, Northern (NY, KY); Hybrid; USD 41,000 - 44,000; Full time

Benefits offered by this job

Weekly catered meals

Housing stipend may be available

Intern events

Job summary

Assured Guaranty Ltd. is hiring an IT Helpdesk Summer Intern in New York to assist in AI and automation projects and day-to-day IT operations.

You will support helpdesk tickets, asset management, and device deployments while gaining exposure to Windows 11 enterprise support, Microsoft enterprise solutions, and VMware virtualization. Responsibilities include troubleshooting hardware/software issues, deploying devices, asset reconciliation in ServiceNow, and contributing to AI-driven workflows.

Qualifications

• Pursuing a bachelor’s degree.
• Experience or coursework in AI preferred.
• Proficient in PC hardware and mobile devices.
• Knowledge of Windows 10/11 and Microsoft Office.
• Strong written and oral communication skills.
• Able to manage multiple tasks and time effectively.
• Able to work in a team or independently.

Responsibilities

• Diagnose and troubleshoot hardware/software issues.
• Leverage Copilot AI and automation to improve workflows.
• Build AI solutions.
• Document incidents in ServiceNow.
• Configure and deploy Windows desktops.
• Plan and reconcile IT hardware assets in ServiceNow.
• Manage, troubleshoot, and deploy mobile devices.
• QA testing on IT projects.
• Microsoft Teams deployment.
• Desktop PC and VDI performance monitoring.
• Enhance user experience with FAQs and Self-Service Portal.

Skills

AI experience

Communication

Teamwork

Time management

Education

Bachelor’s degree candidate

Tools

Microsoft Office

Teams

Outlook

Word

Excel

PowerPoint

Windows 11

ServiceNow

VMware

Job description

Assured Guaranty is seeking to hire an IT Helpdesk Summer Intern to engage in AI and automation projects as well as assist in day-to-day operations, including helpdesk support, IT asset management, and PC/Laptop/Mobile Device deployments. At the end of the internship, the candidate will gain valuable knowledge in day-to-day IT operations processes, incident resolution, Windows 11 enterprise support, Microsoft enterprise solutions, and VMWare virtualization solutions.

Primary Responsibilities

• Diagnose and troubleshoot common hardware and software issues
• Leverage Copilot AI and automation solutions to enhance workflows
• Build AI solutions
• Document all incidents into ServiceNow (Ticketing System)
• Configure and deploy Windows desktops, including assembly and disassembly
• Plan, organize, and reconcile IT hardware assets in ServiceNow asset database
• Manage, troubleshoot, and deploy mobile devices
• Provide QA testing on major IT projects
• Microsoft Teams Deployment
• Desktop PC and VDI performance monitoring
• Helpdesk User Experience Enhancements (FAQ creation, Self Service Portal)

Candidate Background and Qualifications

• Student currently pursuing a bachelor’s degree
• Experience/coursework in AI preferred
• Proficient in PC Hardware (Desktop and Laptops), mobile devices, Windows 10 Operating System, Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint)
• Excellent written and oral communication skills
• Ability to handle multiple responsibilities simultaneously and present assignments concisely and accurately
• Ability to work well as part of a team as well as independently (maintaining accountability over the task at hand)
• Excellent organizational and time management skills

The salary for the position is expected to be from $30 per hour to $32 per hour. The actual salary will depend on various factors, including but not limited to a candidate’s experience and credentials, salary expectations of applicable candidates, and other applicable market conditions. This position provides a weekly all-firm catered breakfast and lunch (Tuesday and Wednesday) as well as intern-specific meals and events.

Note: Housing stipend may be available for interns who will be residing outside of the tri-state area (New York, New Jersey, Connecticut) for the duration of the summer internship program (June 8 – July 30).