IT Helpdesk Engineer

Obayashi Na; Foster City (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical PPO Plan and HDHP

Vision Insurance

401(k) Plan Matching

Paid Time Off

Life Insurance

Job summary

A leading construction company in Foster City is seeking an IT Helpdesk Engineer to coordinate technology support. In this role, you will manage the help desk ticket queue, provide remote and onsite desktop support, and maintain IT assets. The ideal candidate possesses a degree in IT and at least 3 years of experience supporting a workforce through technical issues. Skills in Active Directory and Windows OS are essential. This position also offers a salary range of $90,000 to $120,000 annually and comprehensive benefits.

Qualifications

• 3+ years of experience supporting at least 50 local and remote users.
• Knowledge of user management in Active Directory and Microsoft 365.
• Experience deploying and administering Windows OS, iOS, and Office 365.

Responsibilities

• Manage help desk ticket queue according to SLAs.
• Provide onsite and remote desktop support for end users.
• Create and maintain self-help Knowledge Base articles.

Skills

Ability to work independently

Strong interpersonal skills

Customer support focus

Attention to detail

Ability to lift up to 30 pounds

Agile learner

Education

College degree in Information Science or Information Technology

Tools

Active Directory

Microsoft 365

Windows Operating Systems

Job description

ROLE

ROLE : The IT Helpdesk Engineer will serve as a critical hub for end-users to access information and support in all areas of technology. Working closely with the IT Manager, this position shall act as SME and primary user of the company’s IT ticketing system to track all technology incidents and requests. This role will be based in the Foster City office.

RESPONSIBILITIES

• Manage help desk ticket queue (incidents and requested items), adhering to the department’s Service Level Agreements.
• Provide onsite and remote desktop support for end users (phone, chat, IM, Microsoft Teams, remote desktop software).
• To be able to support 24x7 on a required basis.
• Create and maintain end-user self-help Knowledge Base articles.
• Onboarding and offboarding of employees.
• Educate end users by walking them through problem-solving processes, so that they can resolve problems on their own in the future.
• Set up laptops, desktop computers, software, mobile devices, and computer peripherals for users.
• Network Infrastructure maintenance (Upgrade, troubleshoot, and support for LAN/WAN devices).
• Maintain best practices and procedures for patch management, malware mitigation, security principles, and operating system upgrade.
• Manage IT Assets in the Asset Management System
• Manage the entire IT assets lifecycle from onboarding, offboarding, and recycling.

EDUCATION & WORK EXPERIENCE

• A college degree in Information Science or Information Technology is required.
• Industry certifications in Microsoft 365 or Azure are preferred.
• At least three (3) years of experience in the following areas:
  • Supporting at least 50 local and remote users through the Help Desk position
  • Knowledge of Active Directory and Microsoft 365 Admin Center user management.
  • Deploying, supporting, and administering Windows operating systems, iOS, Office 365, mobile devices, cloud-based apps, and standard mainstream desktop software, with a focus on end-user support.
  • Managing user accounts with cloud technologies, including Microsoft Office 365, Azure, SSO, OneDrive, SharePoint Online, and Exchange Online, among others.
  • Working knowledge of: WAN, LAN, DNS, mail routing protocols, TCP/IP layers, and VPN.
  • Windows operating systems 2012 and later, Windows 10, Windows 11, and iOS.
  • Cloud-based storage, storage networks, and file systems.

SKILLS

• The ability to work independently, interact in a team setting, and manage user expectations
• Strong interpersonal skills, as well as excellent written and verbal communication skills.
• Focused approach to customer support.
• Solid administrative and organizational skills, as well as a high level of attention to detail and quality.
• The ability to lift, move, or stack goods weighing up to 30 pounds.
• Agile, enthusiastic learner with demonstrated ability to manage tasks effectively and efficiently.

TRAVEL

• Indicate percentage of travel time: 10 %
• Travel nature: Travel to Job sites may be required from time to time
• Driving: Required to have a valid driving license.

ANTICIPATED SALARY RANGE

$90,000 - $120,000 USD/ YEAR

In accordance with California state law, Obayashi Corporation is committed to providing clear and transparent information regarding the compensation for this position. The final salary offered will be based on various factors, including the candidate’s qualifications, experience, skills, and relevant market considerations. This salary range reflects what we reasonably expect to pay for this role within California. Compensation in other states may vary based on local market conditions and applicable regulations. We strive to offer competitive and fair compensation across all locations.

BENEFITS

Obayashi Offers Competitive Market Salaries and Benefits Package including:

• Medical PPO Plan and HDHP
• Vision Insurance
• Employee Assistance Program
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• Disability Insurance
• Paid Holidays
• Paid Time Off
• 401(k) Plan Matching

Employee benefits are 100% covered by Obayashi, and family coverage is covered at 80%.

About Obayashi

Obayashi Corporation has delivered quality solutions to infrastructure challenges across the globe for more than 130 years. Founded in 1892, Obayashi is the largest Japanese Contractor and the fourth-largest International Contractor conducting business in the United States. Obayashi has been operating and completing projects in the United States since 1979. Obayashi provides a full range of general contractor services in both public works and private sectors including: office buildings, residences, tunnels, highways, rail systems, bridges, artificial islands, airports and nuclear power plants. Other services include urban planning and architecture, real estate and property development, environmental, and waste services. The North American Operations consolidated revenue is over $3 billion in the United States and Canada.

Equal Opportunity Employer

Obayashi Corporation is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors and coworkers.

To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result. If you need accommodation to complete the application process, please contact the Human Resources Department by either visiting Obayashi Corporation at 950 Tower Lane, Ste 800, Foster City, CA 94404 or call [phone].

Equal Opportunity Employer, including disabled and veterans.