IT Help Desk Technician {S}

ARKA Group, LP; Ypsilanti (MI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an IT Help Desk Technician to join their dynamic Service Desk team. This role involves providing exceptional technical support to end-users, troubleshooting issues, and ensuring smooth IT operations. The ideal candidate will have a customer-focused mindset and a solid understanding of IT systems, including Windows and Microsoft365. With a strong emphasis on teamwork and innovation, this position promises to be a rewarding opportunity for those looking to advance their careers in technology. Join a workplace that values excellence and offers comprehensive benefits to support your professional growth.

Benefits

Comprehensive medical/vision/dental insurance

401k retirement plan

3 weeks of vacation

13 paid holidays

Tuition assistance

Annual bonus program

Company paid life insurance

Employee assistance program

Qualifications

• 2+ years of helpdesk support experience required.
• Knowledge of computer systems and networks essential.

Responsibilities

• Provide IT support via chat, phone, email, and in-person.
• Document and log work in the ticket system.

Skills

Helpdesk Support

Troubleshooting

Communication Skills

Problem-Solving

Customer Service Orientation

Security+ Certification

Education

High School Diploma

Bachelor's in Information Technology

Tools

Microsoft365

Windows Desktop/Server

Active Directory

Job description

ARKA Group L.P. (“ARKA”) is an advanced technologies company serving the U.S. military, intelligence community, and commercial space industry delivering next-generation solutions to support the national security space enterprise. Built on more than six decades of excellence, ARKA brings modern approaches and a culture of innovation to the challenges of today.

Join the ARKA team to learn how Beyond Begins Here. Discover your next career opportunity now!

Position Overview

The IT Help Desk Technician will be part of the Service Desk team who provides outstanding technical support to our end-user community. You will be responsible for diagnosing, troubleshooting and documenting technical issues through onsite and remote support.

Responsibilities

• Provide IT support through chat, phone, email, in person and ticketing system
• Triage and respond to all requests in an appropriate and timely manner
• Document, record, and log work in the ticket system
• Facilitate onboarding and offboarding of users
• Maintaining inventory of IT equipment
• Installation, configuration, upgrade, and maintain desktops, laptops, notebooks, printers, mobile devices, and cell phones
• Assign file and folder permissions as needed
• Support various technologies including Windows Desktop/Server/Active Directory architecture, Microsoft365 Collaboration suite (Outlook/Exchange email, Teams collaboration, etc.) and Multifactor authentication
  
  

Basic Qualifications

• High School Diploma; bachelor’s in information technology, Computer Science, or related field preferred
• 2+ years’ work experience in helpdesk support
• Knowledge of computer systems, cloud applications, and networks with various operating systems and solutions
• Excellent communication and documentation skills
• Customer-focused service orientation
• Ability to work independently with minimal oversight
• Proven knowledge of basic troubleshooting
• Strong problem-solving skills
• Security+ Certification
• Ability to obtain and maintain a TS/SCI with CI Poly U.S. Government Security Clearance
• Ability to work off-hours on call rotation schedule
  
  

Location: Ypsilanti, MI

Ypsilanti, Michigan is artistic, genuine, and original. A college town and city located on the Huron River in Washtenaw County. Ypsilanti is all about community and making families new to the area feel right at home. From educational opportunities and local museums for all ages, to accessible healthcare and transportation it’s a wonderful location. It’s well known for its historical museums, parks, and historic districts as well as home to Eastern Michigan University. The University of Michigan and Michigan State University also are great institutions! Ann Arbor is close by and has many things, including a bustling university town, culinary hotspot, and a tech hub with a walkable downtown that includes world-class arts and culture. Located in southeast Michigan's Lower Peninsula, Ann Arbor lies at the center of a greater collection of communities in Washtenaw County. With so many thriving communities nearby, Ann Arbor has become a cultural melting pot and urban oasis.

What We Offer

• Comprehensive medical/vision/dental insurance packages
• Company contributions to qualified HSA accounts
• 401k retirement plan with industry leading company contributions
• 3 weeks of vacation accrual per year plus time off for sick leave and unscheduled life events
• 13 paid holidays
• Upfront tuition assistance for approved degree programs
• Annual bonus program based on company and employee performance
• Company paid life insurance, AD&D, Short-Term and Long-Term disability insurance
• 4 weeks paid Parental Leave
• Employee assistance program (EAP)
  
  

EHS/Environmental Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee routinely is required to use hands to keyboard, communicate, listen to, and interpret instructions and remain stationary for extended periods of the time. This would require the ability to move around the campus and occasionally move/lift items weighing up to 24 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Applicants are invited to apply for a reasonable accommodation to perform the essential duties of the job. To apply, send a request to [e-mail] or contact 203-797-5000 and press 2 for Human Resources.

ITC & Security Clearance Requirements

This position requires the ability to obtain and maintain a TS/SCI with CI Poly U.S. Government Security Clearance.

Visa Restrictions

No visa sponsorship is available for this position.

Pre-employment Screenings

Employment with any ARKA companies in the U.S. is contingent upon satisfactory completion of several pre-employment requirements to include a credit check, background check, and drug screen.

Equal Employment Opportunity And Affirmative Action

ARKA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.