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IT Help Desk Technician (Req #: 1100)

TieTalent

Village of Brewster (NY)

On-site

USD 45,000 - 65,000

Full time

4 days ago

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Job summary

A leading company seeks an IT Help Desk Technician to provide technical support. Responsibilities include troubleshooting, customer service, and project support. The role requires flexibility and the ability to work in various environments, including remote support.

Qualifications

1-5 years experience in Helpdesk or IT Support roles.
Knowledge of diagnosing hardware/software issues.

Responsibilities

First point of contact for technical assistance.
Responding to inquiries and resolving hardware/software issues.
Documenting support requests and maintaining technical documentation.

Skills

Customer Service

Technical Troubleshooting

Communication

Organizational Skills

IT Literacy

Education

Microsoft MCP

MCSA

MCSE

ITIL

CompTIA+

Tools

Windows

Microsoft 365

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About Us

Peckham Industries Inc. (PII) has been a family-run business since 1924. We believe our “family by choice” ethos delivers value as a trusted supplier of construction materials, products, and services in the communities we serve. Our extensive network includes hot mix asphalt and ready-mix concrete plants, quarries, and liquid asphalt terminals, providing high-quality materials and custom solutions to road construction and maintenance clients. Our construction operations include paving, road reclamation, precast/prestressed concrete production, and erection of parking structures, buildings, and bridges.

Location & Details

Location: Brewster, NY

Employment Type: Full Time

Salary Range: N/A

Job Summary

As an IT Help Desk Technician, you will be the first point of contact for users seeking technical assistance. Your responsibilities include responding to inquiries, diagnosing and resolving hardware/software issues, and documenting support requests. This role involves remote support and on-site visits for issues that cannot be resolved remotely.

Essential Functions

Customer Service: Provide friendly, efficient support via phone, email, and chat. Keep users updated and provide on-site support when needed.
Technical Troubleshooting: Use ticketing systems to resolve issues, document interactions, and create knowledge base articles. Aim to meet KPIs with minimal repeat incidents.
Proficiency & Learning: Handle Tier 1 incidents, progress to Tier 2, adhere to schedules, participate in projects, and maintain documentation.
Ownership & Support: Maintain technical documentation, manage inventory, escalate complex issues, and ensure proper hand-offs.
Project Support & Innovation: Support IT projects, follow security protocols, monitor vulnerabilities, and suggest improvements.
Resourcefulness: Serve as a local resource for automation and infrastructure issues, ensuring operational continuity.

Requirements, Education, and Experience

1-5 years experience in Helpdesk or MSP/IT Support roles; support ticketing and remote tools experience preferred.
Knowledge of diagnosing hardware/software issues, Windows environments, Apple/Android devices, and Microsoft 365.
Excellent communication skills, organizational skills, flexibility, and IT literacy.
Certifications such as Microsoft MCP, MCSA, MCSE, ITIL, CompTIA+ are a plus.
Valid driver’s license and authorized to work in the U.S.

Additional Information

Position involves travel across NY/CT, requiring reliable transportation. Some work from home flexibility may be available. The role operates in office and construction environments, requiring physical activities like walking, standing, and equipment setup.

Values & Equal Opportunity

Our values include safety, integrity, dedication, and efficiency. We are committed to equal employment opportunity and providing accommodations for applicants with disabilities.

Nice-to-Have Skills & Experience