IT Help Desk Technician Level 2 - 2741

Shared Medical Services, Inc.; Town of Cottage Grove (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in medical imaging solutions seeks an IT Help Desk Technician Level 2 in Cottage Grove, WI. This full-time role involves system and network administration, providing high-level IT support, and maintaining equipment. Ideal candidates have an Associate’s degree in IT, strong problem management skills, and a detail-oriented approach.

Benefits

401k with 4% company match

Employee Stock Ownership Plan (ESOP)

Paid Time Off (PTO)

Medical, Dental, and Vision Insurance

Flexible Spending (Medical and Dependent Care)

Short and Long-term Disability Coverage

Qualifications

• 3 years Technical Support experience in a small to mid-size business.
• Microsoft certifications preferred.
• Knowledgeable in technical documentation and procedures.

Responsibilities

• Provide highest level support per request from various constituencies.
• Daily system monitoring and proactive maintenance.
• Assisting team members in troubleshooting IT related issues.

Skills

Problem management skills

Strong verbal and written communication skills

Ability to work independently

Detail oriented

Microsoft Office 365 administration

Education

Associate’s degree in Information Technology

Tools

Microsoft Desktop and/or Server technology

Vendor-agnostic solutions: Antivirus, Backup, Monitoring, Ticketing

Job description

Career Opportunities with Shared Medical Services

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IT Help Desk Technician Level 2 | Full-time

For 45 years, Shared Medical Services has been building on our strong foundation with our team of over 500 industry professionals who are deeply committed to our patients. We have achieved long-lasting success through our commitment to innovation, delivering unmatched patient care, and our experienced and professional team. SMS continues to be a well-respected, trusted, and proven provider of specialized medical imaging solutions.

As an employee-owned company, YOU MATTER!

We are currently seeking an IT Help Desk Technician Level 2 to join our corporate team in Cottage Grove, WI. This position is responsible for the implementation and maintenance of all IT related functions, including system and network administration, server maintenance, performing system monitoring and back-up operations, implementation of operating system patches and upgrades, equipment maintenance, and the provision of general and high level IT support.

Anticipated Schedule:

Position will be IN-OFFICE. Located at our Cottage Grove, WI headquarters

Monday-Friday 8am-5pm

Responsibilities:

• Provide highest level support per request from various constituencies – break/fix for internal and remote
• Contribution to and maintenance of systems standards
• Developing and maintaining installation and configuration procedures
• Installation and configuration of data center and user equipment
• Daily system monitoring and proactive maintenance of data center and user equipment
• Monitoring and executing daily backup operations
• Participation in rotating on-call status during the week and weekends
• System security, including adherence to documented processes and procedures and compliance auditing
• Assisting team members in troubleshooting and resolving any IT related issues

Qualifications:

• Associate’s degree with a focus on Information Technology and/or other technical major
• Microsoft Desktop and or Server technology certifications are strongly preferred
• A minimum of 3 years Technical Support experience in a small to mid-size business
• Microsoft Office 365 administration and configuration
• Microsoft Windows installation and configuration
• Working knowledge of vendor-agnostic solutions: Antivirus, Backup, Monitoring, Ticketing
• Problem management skills in a fast paced, widely distributed environment
• Knowledgeable in technical documentation and standard operating procedures
• Ability to work independently with limited direction
• Strong verbal and written communication skills
• Ability to work with confidential information
• Detail oriented and organized, able to multi-task and prioritize
• Ability to travel as required.

Competitive pay with annual wage reviews

401k with a 4% company match

Employee Stock Ownership Plan (ESOP) – Become something bigger than yourself. Become a part-owner of SMS. When we succeed, we all gain the rewards!

Paid Time Off (PTO) – earn up to over 3 weeks off in your first year!

Paid Holidays

Medical, Dental, and Vision Insurance

Flexible Spending (Medical and Dependent Care)

Life and AD&D Insurance

Short and Long-term Disability Coverage

CLEAN COMMITMENT: Shared Medical Services has standard practices for a clean mobile environment and infection control policies and procedures for all patients. EVERY PATIENT. EVERY DAY.

SHARED MEDICAL SERVICES
209 Limestone Pass
Cottage Grove, WI An Employee Owned Company
Equal Opportunity/Affirmative Action Employer