IT Help Desk Technician L2 (MSP)

Bowman Williams; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking to enhance its team by recruiting top-tier talent within the Managed Service Provider sector. This role emphasizes the importance of finding candidates with proven experience in IT MSP environments, ensuring they not only meet technical requirements but also resonate with the company's culture. The organization prides itself on its client-centric approach, conducting thorough assessments to align candidates with the unique needs of each MSP. Join a forward-thinking firm that is committed to empowering MSPs to scale confidently and succeed in a competitive landscape.

Qualifications

• Candidates should possess strong IT MSP experience and customer service skills.
• Experience in SLA-driven environments is crucial for success.

Responsibilities

• Recruiting and assessing MSP talent for various technical roles.
• Facilitating interviews and ensuring candidates fit company culture.

Skills

IT Managed Service Provider experience

Customer service skills

Technical assessment skills

SLA-driven environment experience

Job description

Bowman Williams provides candidates possessing IT Managed Service Provider experience available for permanent hire.

The Bowman Williams name has been synonymous with staffing the MSP industry for over 15 years. We have over 900 MSP clients and earn over 70% repeat business year-over-year. As Thought Leaders for helping MSPs hire and scale, we empower MSP growth strategies by aligning your MSP’s brand of customer service, tech stack and company culture with top MSP Talent so you can scale confidently.

SLA-Driven

All our candidates come from MSPs with proven success supporting SMB technology in a fast-paced SLA-driven environment using an RMM and PSA.

Hiring MSP talent with tangible industry experience ensures your hires are reaching utilization faster and stay employed with you longer.

Client-Facing

MSPs are customer service companies first, technology companies second. That’s why we conduct video interviews and have a multitouch interview.

How We Help MSPs Hire

Here’s a quick snapshot of how it works. We Discuss Your Job Requirements, Brand of Customer Service, Technical Stack and Culture Fit.

1. We Recruit for You
2. Conduct MSP-Specific Assessments. We Conduct a Multitiered MSP Technical Assessment & Culture Fit Evaluation to Find Your Talent.
3. You Receive MSP Resumes. Most MSPs receive resumes from us within 24 – 72 Hours from the Kickoff Call. We Facilitate the Interviews for You.

Efficiency and expertise are crucial for any Managed Service Provider (MSP) to succeed, and finding the right technicians is of utmost importance. Fortunately, with Mollie Uphoff at Bowman Williams, I have consistently found highly skilled professionals who not only meet but exceed our technical requirements. As a result, our operations run seamlessly, and our clients are happy. Mollie's unwavering commitment to understanding our needs and delivering top-tier talent makes Bowman Williams an invaluable partner in our success.

Danny Silianoff Vice President
The Core Technology Group

Staffing for MSPs has its own brand of challenges. Bowman Williams understands this and consistently delivers top-quality staffing who understands the nuance of working in an MSP environment. Mollie Uphoff continually surprises me with her level of follow through and client care. We feel very taken care of.

John Sparks Human Resources Manager
Innovative Computing Systems, Inc.

Working with Matthew Christopher and Bowman Williams has been a pivotal part of Proactive Technology Group’s (PTG) growth. Matthew has an exceptional talent for understanding our needs and placing perfectly matched employees. His dedication and genuine interest in our success have made him a valuable extension of our team. Matthew’s professionalism, combined with his caring demeanor, has made every interaction productive and pleasant. We’ve been especially impressed with his loyalty to PTG as a company and always getting back to me within minutes. We are proud to endorse Matthew and Bowman Williams for their outstanding service and look forward to continuing this fruitful partnership.

Michael Rainone Chief Technology Officer
Proactive Technology Group (PTG)

Bowman Williams exceeded all my expectations with their exceptional IT staffing services. Their team's professionalism and dedication were evident from the start. They provided vetted candidates who not only met a base technical requirement, but also aligned perfectly with our company culture. Thanks to Bowman Williams, we were able to swiftly onboard skilled professionals who have made a significant impact on our team. I highly recommend Bowman Williams to any company seeking reliable and high-quality IT staffing solutions.

William Cumming President
Dragonfly Technologies

Embedded in the MSP Community

We’re honored to be a trusted staffing partner for over 900 MSPs and a respected Thought Leader collaborating with the MSP community

Thought Leadership

We keep a unique pulse on the industry. Read about MSP Hiring Trends and Hiring Tips to keep abreast of the MSP job market and empower your MSP to scale with confidence.

Hiring

Are you a growing MSP looking to hire MSP talent? Click here to get connected with an MSP Hiring Consultant. We’ll walk you through our process and pricing so you can decide if we’ll be a good resource to help your MSP hire.

Are you looking to advance your career within the MSP industry? Click here to review our job openings. You can sort our job openings by skill level, location and date posted. We typically have 50 new job openings every month.

Get started with Bowman Williams by telling us about yourself. Our MSP Staffing Consultants will follow up to assist with your MSP hiring needs.