IT Help Desk Technician- Jamestown Aspire of WNY Work Where You Can Make An IMPACT

Aspire Of Western New York; Jamestown (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Aspire of WNY seeks a full-time Help Desk Technician for its Jamestown location to provide on-site technical support. The candidate will assist with troubleshooting, installation, and maintenance of systems while ensuring users receive timely support and assistance. This role is vital for our operations, and the selected individual will benefit from a comprehensive package including medical and dental insurance, retirement matching, and paid time off.

Benefits

Medical insurance through Independent Health

Dental insurance

FSA

100% agency paid life insurance

Both long term and short term disability insurances

403b retirement with Agency match

Continuing education reimbursement

15 paid holidays

Separate sick, personal and vacation time

Qualifications

• Minimum of two (2) years’ experience in a professional IT work environment.
• IT experience within a multi–location organization preferred.

Responsibilities

• Providing on-site technical support to users.
• Troubleshooting common problems related to Internet connectivity, hardware, and software.
• Prioritizing and escalating help desk requests.

Skills

Technical Support

Troubleshooting

Networking Principles

Data Security

Education

Associate degree in computer science

Job description

Work Where you can make an IMPACT!

Aspire of WNY is looking for a full time Help Desk Technician at our Jamestown location. Please note this is an in-person position.

At Aspire, we are driven by the core belief that children and adults with developmental disabilities have the right to realize their full potential and live as independently as possible. Aspire compassionately and relentlessly works toward facilitating this end.

This position would be responsible for providing on-site technical support to users, prioritizing and escalating help desk requests based on how critical they are to our business processes, installation and maintenance of technical systems and for troubleshooting common problems related to Internet connectivity, hardware and software, operating systems, and data security.

Minimum Qualifications:

• Minimum of two (2) years’ experience in a professional IT work environment
• Associate degree in computer science preferred

IT experience within a multi–location organization, advanced knowledge of networking principles and operating systems and experience with administration of wireless access points preferred.

This position includes our excellent benefits package!

Benefits Include:

• Medical insurance through Independent Health
• Dental insurance
• FSA
• 100% agency paid life insurance
• Both long term and short term disability insurances
• 403b retirement with Agency match
• Continuing education reimbursement
• 15 paid holidays
• Separate sick, personal and vacation time

EOE

Pay Rate: $18.41 – $25.78 per hour