IT Help Desk Technician II — Windows, AD & 365

Rippling, Inc.; Glendale (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401K Retirement Plan

Paid Vacation Time

Paid Holidays

And More!

Job summary

Brio Water is a leading water product company hiring an IT Help Desk Technician in Glendale, CA. The role focuses on hands-on IT support, troubleshooting hardware and software, and maintaining IT systems with a customer-focused approach.

The position requires 5+ years in IT support, experience with Windows, AD, M365, and IT ticketing tools. Competitive benefits and a clear onboarding process are provided.

Qualifications

• 5+ years of IT support, help desk, or desktop support experience.
• Proficient in Windows environments, business apps, and troubleshooting.
• Experience using IT ticketing systems (Jira, Freshservice, Zendesk, ServiceNow).
• Knowledge of Active Directory and Microsoft 365 administration.

Responsibilities

• Provide Tier 1 and Tier 2 IT support for end users and applications.
• Troubleshoot desktops, laptops, printers, mobile devices, and peripherals.
• Manage user accounts, access, and permissions in AD and M365.
• Log, track, and update tickets, ensuring timely resolution.
• Escalate complex issues to senior IT staff when needed.
• Assist with system rollouts, deployments, and patches.
• Support onboarding/offboarding including hardware setup.
• Follow IT processes, SLAs, and maintain asset inventory.

Skills

Windows troubleshooting

Ticketing systems

Active Directory

Microsoft 365

Networking basics

Customer service

Documentation

Multitasking

Tools

Jira Service Management

Freshservice

Zendesk

ServiceNow

Job description

Brio Water is a leading water product company hiring an IT Help Desk Technician in Glendale, CA. The role focuses on hands-on IT support, troubleshooting hardware and software, and maintaining IT systems with a customer-focused approach.

The position requires 5+ years in IT support, experience with Windows, AD, M365, and IT ticketing tools. Competitive benefits and a clear onboarding process are provided.