IT Help Desk Technician (Denver Hybrid)

Capital Rx, Inc.; Denver (CO); On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative health technology company is seeking an IT Help Desk Technician to enhance user experience and streamline IT processes. This role involves managing ticketing systems, supporting remote users, and collaborating with internal teams to improve IT policies. Join a forward-thinking organization dedicated to reducing healthcare costs and delivering exceptional service. If you're passionate about technology and customer support, this is an exciting opportunity to make a significant impact in a rapidly growing field.

Qualifications

• 2+ years experience in Help Desk role, preferably in a medium or larger company.
• Experience supporting Mac hardware/OSX and remote users.

Responsibilities

• Manage ticketing system and assist users with access/system issues.
• Develop MDM automation for user onboarding and offboarding.

Skills

Help Desk Support

Customer Service

Mac OS Support

Remote User Support

Jira Service Desk

Office 365

Education

High School Diploma

Associate Degree in IT

Tools

MDM Software

Ticketing System

Exchange

Job description

Capital Rx is redefining the way prescriptions are priced and administered in the U.S. Capital Rx unlocks the pharmacy supply chain and reduces prescription costs for employer groups. By establishing a competitive marketplace for drug pricing, Capital Rx focuses its resources on deploying actionable strategies that improve plan performance and patient outcomes. The company's commitment to innovation, technology, and service is why Capital Rx is the fastest-growing pharmacy benefit manager in America.

The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and off boarding IT activities associated with employee profiles.

Position Responsibilities:

Research end user issues independently, when needed, and document/develop a solution per company standards

Develop additional MDM automation to facilitate user onboarding

Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software.

Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business.

Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc.

Create Exchange rules to address spam/phishing emails as needed.

Collaborate with the IT Engineering team to drive systemic improvements to email filtering system.

Promptly respond to user requests via ticketing system/phone calls/IM

Assist users with access/system issues

Write and update documentation for user reference

Help build and establish procedures for newly established team

Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows).

Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.

Required Qualifications:

2+ Years experience in a Help Desk role (preferably in a medium or larger company)

A customer-oriented approach to problem resolution

Experience supporting Mac hardware/OSX in a Help Desk environment

Experience supporting remote users in a distributed environment

Experience with Jira Service desk or a similar ticketing system

Experience with Office 365 suite

Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally (for NYT “future onsite” roles only)

Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.

Visa Sponsorship: Capital Rx does not provide sponsorship to any candidates. This includes, but is not limited to those that require H1-B, TN, OPT, etc. Candidates must have authorization to work in the US at the time of application and throughout employment.

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

About Capital Rx

Capital Rx is a health technology company providing claim administration and technology solutions for carriers, health plans, TPAs, employer groups, and government entities. As a public benefit corporation, Capital Rx is executing its mission to materially reduce healthcare costs as a full-service PBM and through the deployment of Judi, the company’s cloud-native enterprise health platform. Judi connects every aspect of the healthcare ecosystem in one efficient, scalable platform, servicing millions of members for Medicare, Medicaid, and commercial plans. Together with its clients, Capital Rx is reimagining the administration of benefits and rebuilding trust in healthcare.

Capital Rx values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws