IT Help Desk Technician

Firespring; Omaha (NE); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading marketing and tech company in Omaha is seeking a Tier 1 IT Help Desk Technician to join their innovative team. You'll be the go-to person for troubleshooting technology issues, working closely across departments to enhance operational efficiency. Ideal candidates will have a background in desktop support and a knack for problem-solving. The role offers competitive compensation and a fun work environment focused on employee satisfaction.

Benefits

401(k) with financial advising

Flexible working hours

Unlimited soft drinks and casual dress code

Fun employee activities

Qualifications

• Experience in desktop support, networking or database administration.
• Curiosity and willingness to learn new technologies.
• Ability to assist users with both Mac and PC.

Responsibilities

• Troubleshoot and fix computers, printers, and technical resources.
• Build and deploy computers, manage IT inventory.
• Set up and manage switches, firewalls, and wireless networks.

Skills

Problem solving

Technical troubleshooting

Networking knowledge

Customer support

Education

1-2 years in desktop support or networking

Tools

Salesforce

PC and Mac systems

Job description

Looking for your chance to make a real impact?

Firespring, Nebraska's first Certified B Corporation, is looking for an amazing human to join our team. We’re known for providing marketing, printing and strategic guidance to thousands of brands, businesses and nonprofits in all 50 states and all over the world. Our mission is to accelerate client prosperity so we collectively do more good.

Please let us know if this position sounds like your dream job.

Job Description

How do you know you’re the perfect fit as one of our Tier 1 IT Help Desk Technicians? You simply love technology and helping others with their problems. You’re all about being the go-to problem solver who figures out new ways to make stuff work better.

As a member of Firespring’s IT team, you’ll be expected to work closely with all departments across the company finding innovative ways for our team members to fix their computer problems and work more efficiently. At Firespring, IT goes beyond installing software and fixing error messages. We thrive on finding new and creative ways to solve our company’s technical challenges, and we promise every day will present you with a new puzzle.

We understand no one knows everything. What matters most is your curiosity, your willingness to learn, and your drive to grow.

Still interested? Read on.

Tasks & Responsibilities

• Troubleshoot and fix computers, printers and other technical resources. If it plugs into the wall and it's not working, then you’re the person we will call.
• Build and deploy computers and track IT inventory and assets.
• Good understanding of client-server concepts will be needed to help manage and maintain various server applications.
• Assist in setting up and managing switches, firewalls and wireless networks.
• Work closely with vendors and build relationships with our technical partners.

Qualifications

• A combination of at least 1-2 years of experience and/or education in desktop support, networking and/or Salesforce or database administration.
• You’re a problem solver. Nothing pushes your buttons quite like pushing the right buttons to fix something that was broken.
• Technology you don’t understand doesn’t intimidate you. Instead, you’re compelled to master it.
• You can help somebody with their Mac as easily as you can their PC.
• You understand enough about networking to know it’s all just 1s and 0s.
• While installing and upgrading software is part of your day, the real fun is in helping people use it.

Compensation and Benefits

• Salary—You don’t need to go to the grocery store to bring home the bacon. We reward candidates who wow us by offering competitive pay
• Hours—40 hrs, flexibility required.
• 401(k)—Your parents preached about the importance of saving. Now we’re helping you get it done. Firespring provides professional financial advisors who will help you make a plan and guide your investments.
• Fun—Millions of people go to work, punch the clock from 8 to 5 and hate every moment of it. That’s not the case here. We prioritize loving your experience here and have a group of people dedicated to creating activities inside and outside the office. To put it mildly, we’re serious about having fun—and it reflects in our work and the relationships too.
• Miscellaneous Benefits—Not all benefits are about the Benjamins, baby. Some of the things you’ll enjoy while working here include unlimited soft drinks, tea and beer. Dress code? We want you to have personal freedom—just stick to the general guidelines of your role and you be you.

Ready to come aboard? Let’s make this happen.

While we genuinely appreciate your interest in employment with Firespring, we can only respond to the most qualified candidates.

Firespring is an EEO/AA employer.