IT Help Desk Technician

MedVet; Chicago (IL); On-site; Full time

Job summary

MedVet is seeking a Help Desk Technician in Chicago to provide end-user support and training on IT devices. Responsibilities include troubleshooting tech issues and assisting staff, with a required minimum of 2 years' experience in technical support. The position offers a competitive salary range based on experience, with excellent benefits.

Benefits

Paid time off

Health insurance

Dental insurance

Vision insurance

Uniform allowance

401K

Qualifications

• Minimum 2 years’ experience in a Help Desk technical support role.
• Desk side support experience required.
• Proven experience with desktop support running Microsoft Windows 7, 10 and Microsoft Office.

Responsibilities

• Support end-user desktops, laptops and other devices.
• Assist doctors, technicians and staff with all IT problems.
• Record, document and follow up on trouble tickets.

Skills

Desktop support

Troubleshooting

Microsoft Windows 7

Microsoft Office

Technical issue resolution

Job description

Description

Welcome to MedVet. We are a family of emergency and specialty hospitals committed to providing exceptional care for our patients and an unrivaled experience for our clients and referring veterinarians. We are employee owned, and veterinarian led which keeps us grounded in our commitment to providing the best specialty and emergency care available for your pet.

Description

Welcome to MedVet. We are a family of emergency and specialty hospitals committed to providing exceptional care for our patients and an unrivaled experience for our clients and referring veterinarians. We are employee owned, and veterinarian led which keeps us grounded in our commitment to providing the best specialty and emergency care available for your pet.

As a Help Desk Technician, you will work as part of a team to provide end user support and basic training on IT devices. Individuals will troubleshoot, research, resolve and document technology issues and problems as reported by doctors, technicians and staff.

The Help Desk Technician will provide onsite support to the MedVet Chicago hospital.

Essential Duties and Responsibilities:

• Support end-user desktops, laptops and other devices. This includes software installation, configuration and maintenance. It also includes minor hardware replacement and installation.
• Assist doctors, technicians and staff with all IT problems and issues.
• Provide basic IT training, orientation and coaching to new and existing employees.
• Assist Network team to troubleshoot and resolve network issues as necessary.
• Record, document and follow up on trouble tickets, document and follow up on issue resolution in MedVet’s ticketing system.
• Assist in other initiatives as necessary.
  
  
  

Required Knowledge/Qualifications

• Minimum 2 years’ experience in a Help Desk technical support role.
• Desk side support experience required.
• Proven experience with desktop support running Microsoft Windows 7, 10 and Microsoft Office.
• Proven experience installing, configuring and supporting software applications.
• Ability to research technical issues and find best fit resolutions.
• Must have a professional demeanor.
• Desire and ability to work around animals (no allergies).
• 10% travel is possible.
• Must be available for an On-call rotation once every twelve weeks.
• Experience with supporting Apple computer and devices a plus
  
  
  

Compensation:

This role has a hiring range of $26.75-$35 hr. based on skills set and experience

Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization; therefore, employment with MedVet is dependent upon the passing of a drug screen and background check.

MedVet offers a competitive compensation and full benefits package, including paid time off, health insurance, dental, vision, uniform allowance and 401K.

MedVet does not accept unsolicited resumes from third-party recruiters.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Veterinary Services

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