IT Help Desk Support - Level II (MSP)

K2 Staffing, LLC; Fort Worth (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT Solutions Company in the Fort Worth area is seeking a Help Desk Support Level II Technician. The ideal candidate will have experience in a client-facing technical role, strong communication skills, and a solid background in managing technology solutions to meet business needs. Responsibilities include server management, network design, and technical support, all while ensuring exceptional customer service and organizational efficiency.

Benefits

Challenging work

Career opportunities

Pleasant work environment

Ongoing training

Qualifications

• 3 years hands-on experience in networking and Windows server support.
• 2-3 years in a client-facing role.
• Experience in MSP environment and technical solution implementation.

Responsibilities

• Work with sales to provide pre- and post-sales support.
• Deploy and manage Windows Servers, Active Directory and networks.
• Perform infrastructure troubleshooting and manage escalated service requests.

Skills

Communication skills

Problem solving

Organizational skills

Time-management

Customer service

Education

CompTIA Net+ or CompTIA Security+

MCSA or MCSE certifications

CCNA or CCIE-Cisco certifications

Tools

RMM tool

Job description

Summary

Our client is a leading IT Solutions Company located in the Dallas, TX area (Fort Worth, TX) and they are in need of a Help Desk Support Level IITechnician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

Duties & Responsibilities

• Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
• Deploying and managing Windows Servers and Active Directory
• Designing Local Area Networks
• Implementing and monitoring network security
• Optimizing and maintaining network software and hardware
• Building and deploying file servers and cloud computing solutions
• Configuring and deploying VOIP solutions
• Performing network infrastructure troubleshooting
• Manage Microsoft Exchange Server
• Telephone solutions
• Monitors alert systems and take appropriate action as per guidelines.
• Ability to use various messages in an event log to affect repairs.
• Receive escalated service requests requiring an enhanced response.
• New User On-boarding

Qualifications & Requirements

• Required to have worked in an MSP environment in the past to be considered.
• Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
• 2-3 years of experience in a client-facing environment such as sales engineering
• Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
• Possesses strong organizational and time-management skills
• Experience writing proposals for and implementation of technical solutions to fulfill business needs
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player
• Strong understanding of technology and business productivity systems
• Experience with RMM (remote monitoring and management) tool a plus
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
• Sales training experience is a plus

Ideal Qualifications (not required)

• CompTIA Net+ and/or CompTIA Security+
• MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
• CCNA or CCIE-Cisco certifications a real plus

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.