IT Help Desk Support

StoredTech; City of Albany (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

StoredTech is looking for a Level I Systems Engineer to empower your IT career with growth opportunities and flexibility. This role involves providing exceptional technical support while ensuring smooth IT operations for clients, with a focus on communication and teamwork in a supportive work environment.

Benefits

Generous Paid Time Off Policy

401k + Employer Matching

Free Employee Assistance Program (EAP)

Dental & Vision Insurance

Employer Paid STD, LTD, & Life Insurance

$2,000 Employee Referral Bonus

Certification Incentives to Advance Your Career

Coffee & Snacks to Keep You Fueled!

Qualifications

• 1-3 years of technical support experience in an MSP environment preferred.
• Experience troubleshooting M365 and network issues.
• Strong problem-solving skills and passion for helping others.

Responsibilities

• Provide exceptional technical support via phone, email, and remote tools.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Document all support interactions for transparency and knowledge sharing.

Skills

Technical Support

Problem Solving

Communication

Teamwork

Tools

M365

Windows Operating Systems

VMware

AWS

Azure

Job description

Level I Systems Engineer
Empower Your IT Career with Growth, Flexibility, and Outstanding Perks!

At StoredTech, we don't just provide IT support-we create exceptional experiences for our clients and our team! If you're a tech-savvy problem solver who loves working in a fast-paced environment, this is the perfect opportunity to grow your career with a company that values your well-being, work-life balance, and professional development.

As a Level I Systems Engineer, you'll play a vital role in ensuring our clients' IT systems run seamlessly while delivering top-notch service and client delight!

Why Join StoredTech?

We believe in taking care of our team as much as we do our clients. That's why we offer:
Birthdays Off - Because Your Special Day Matters!
Free Aura Digital Protection for You and Your Entire Family - Keep your personal information safe.
Flexible Work Scheduling - Balance work and life with ease.
Career Advancement Opportunities - We invest in your growth!
A Fun, Engaging Work Environment - Enjoy perks like a stocked snack bar, exercise equipment & popcorn machines.

What You'll Do:

• Provide exceptional technical support via phone, email, and remote assistance tools.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Support clients remotely or onsite with a smile and a customer-first attitude.
• Collaborate with fellow engineers to ensure smooth system operations.
• Utilize critical thinking and established procedures to resolve client needs.
• Escalate complex technical issues to senior engineers when necessary.
• Install, configure, and maintain hardware, software, and network systems.
• Document all support interactions for transparency and knowledge sharing.
• Stay up to date with industry trends and new technologies.

What You Bring:

• 1-3 years of technical support experience (preferably in an MSP environment).
• Experience troubleshooting M365, Windows operating systems, and network issues.
• Familiarity with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure) is a plus.
• Strong problem-solving skills and a passion for helping others.
• Excellent communication and teamwork skills.

Perks & Benefits That Set Us Apart:

Generous Paid Time Off Policy
401k + Employer Matching
Free Employee Assistance Program (EAP)
Dental & Vision Insurance
Employer Paid STD, LTD, & Life Insurance
$2,000 Employee Referral Bonus
Certification Incentives to Advance Your Career
Coffee & Snacks to Keep You Fueled!

Join us and be part of a company where your growth, happiness, and success matter!