IT Help Desk Specialist (TX)

Maverick Payments; Woodlands (CA); Hybrid; USD 40,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Health, vision, dental insurance

401K with matching

Job summary

Maverick Payments in Houston area seeks an IT Helpdesk Specialist to support all employees, install hardware, and manage security across AD, Azure AD, and Microsoft 365. You will use remote tools like ConnectWise and ManageEngine to diagnose issues and escalate complex incidents.

The role involves leading small IT projects, contributing to documentation, and maintaining endpoint security with patching oversight. Hybrid/onsite schedule available near Greater Houston.

Qualifications

• 3–4 years of progressive experience in IT support or similar roles.
• Proficiency with Active Directory, Azure AD, Microsoft 365, PowerShell, and endpoint management systems.
• Experience with hardware setup, software deployment, and remote support tooling.

Responsibilities

• Provide Helpdesk support for all Maverick employees.
• Install computing hardware and imaging OS (Windows, macOS).
• Escalate complex incidents and troubleshoot across devices and networks.
• Manage identity, access, and security (AD, Azure AD, M365).
• Use ConnectWise and ManageEngine for remote support.
• Lead IT projects and coordinate with stakeholders.
• Develop IT documentation, SOPs, and knowledge bases.
• Assist with endpoint security, patching, and EDR alerts.
• Provide high-touch support for critical users and departments.

Skills

Active Directory

Azure AD

PowerShell

Microsoft 365

Intune

MDT

Office Suite

Education

College coursework in IT

Bachelor's degree (preferred)

Tools

ManageEngine

Intune

Job description

Exciting Opportunities at Maverick Payments! Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!

About Us

Maverick Payments is a family-owned and privately held full-service payment provider. Headquartered in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.

About the Position

Reporting to the Director of Information Technology, the IT Helpdesk Specialist will provide Helpdesk support for all employees at Maverick. This position supports internal users by installing computer hardware and initiatinguserOnboarding/Offboarding.

• Setting up and installing new computing hardware, printers, imaging OS (Windows, Mac).
• Serve as an escalation point for complex technical incidents from Helpdesk I/II analysts, providing advanced troubleshooting for Windows, macOS, mobile devices, networking, and enterprise applications.
• Administer and manage identity, access, and security configurations across platforms such as Active Directory, Azure AD, and Microsoft 365, including group policy adjustments, user provisioning, and mailbox management.
• Use remote access software, such as ConnectWise, ManageEngine.
• Maintain and improve remote support infrastructure (ConnectWise, ManageEngine), including scripting automations, ticket workflow tuning, and performance insights.
• Analyze recurring technical issues, identify root causes, and recommend permanent fixes or improvements to system reliability and support processes.
• Lead small-to-medium-sized IT projects, such as hardware refresh cycles, software rollouts, or departmental technology upgrades, coordinating with internal stakeholders.
• Contribute to IT documentation, writing technical guides, SOPs, and knowledge base articles to support Help Desk operations.
• Assist with endpoint security compliance, including patching oversight, antivirus/EDR alert handling, and security configuration checks.
• Provide high-touch support for business-critical users or departments, ensuring minimal downtime and proactive issue resolution.
• Monitor and update the enterprise software approvals list based on feedback from senior information technology personnel.
• Provide phone and internet chat-based support for our help desk.
• Repair and troubleshoot computer systems, mobile, and networking hardware both on-site and post-recovery.
• Provide escalation resources to QA device repairs and software installations based on our custom evaluation frameworks.
• Supporting specialized projects on as-needed basis as directed by Department or Company leadership.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• 3–4 years of progressive experience in IT support, systems administration, endpoint management, or similar technical roles.
• Demonstrated proficiency with Active Directory, Azure AD, Microsoft 365, PowerShell fundamentals, and endpoint management systems (ManageEngine, Intune, MDT), and Microsoft Office Suite.
• Completed college coursework in an IT related field or technical science.
• Experience performing advanced troubleshooting across hardware, OS, networking, and cloud services.
• Strong understanding of security best practices, patching lifecycles, and enterprise support standards.

Preferred

• Bachelor’s degree or higher in an IT-related field such as computer science, technical support, and information technology or equivalent years of IT related experience.
• AA CompTIA A+ certification for computer technology.
• Microsoft 365 or Microsoft Azure certifications (AZ-900 or similar).
• E xperience automating tasks via PowerShell or equivalent scripting languages.
• Previous experience in a Tier II/Tier III support or specialist-level role.

What We Offer

• Competitive Salary, Bonuses and Incentives.
• Comprehensive employer sponsored health, vision, and dental insurance programs.
• Paid time off, Paid Sick and Paid Holidays.
• 401K plan with up to a 4% matching contribution.
• Commitment to Career Development and Advancement.
• Employee Recognition Programs & Company Sponsored Events
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Pay Range: $29 - $34/hr.

This position will consider in-office and/or hybrid work schedules for candidates near the Greater Houston area.