IT Help Desk Specialist

Solidus Resources, LLC; Winnemucca (NV); On-site; USD 52,000 - 68,000; Full time

Job summary

Solidus Resources, LLC. is seeking an IT Support Specialist to maintain and optimize our IT systems at the Lovelock, Nevada mine site. You will provide end-user support, assist with server stability, and help safeguard our technology environment.

The ideal candidate has 1–3 years of IT support experience, strong Windows/Office skills, and a proactive approach to learning and problem solving. This on-site role offers opportunities to contribute to security, backups, and documentation in a dynamic

Qualifications

• 1-3 years IT Support experience or similar role.
• Strong communication with senior leaders/executives.
• Solid knowledge of computer systems, hardware, software, and network administration.

Responsibilities

• Provide day-to-day technical support to end-users, remotely or on-site.
• Assist in maintaining servers, ensuring stability and security.
• Monitor resources and backup data; contribute to disaster recovery planning.
• Collaborate on network security measures with the Senior Systems Administrator.
• Install, upgrade, and license software; manage hardware inventories.
• Create and maintain technical documentation and conduct user training.

Skills

IT support

White-glove service

Windows & Office

Troubleshooting

Independent & collaborative

Communication

Proactive learning

Education

Bachelor's degree in CS/IT

Tools

Windows OS

Microsoft Office

Remote support tools

Job description

About Us

Solidus Resources is a U.S.-based gold development company backed by Waterton Mining. The company is focused on advancing the Spring Valley Gold Project in Pershing County, Nevada, and specializes in taking high potential gold assets through late-stage development and into production. Solidus applies a technically rigorous, capital-disciplined approach to mine development, with a strong emphasis on environmental stewardship, operational safety, and community engagement.

About Us

Solidus Resources is a U.S.-based gold development company backed by Waterton Mining. The company is focused on advancing the Spring Valley Gold Project in Pershing County, Nevada, and specializes in taking high potential gold assets through late-stage development and into production. Solidus applies a technically rigorous, capital-disciplined approach to mine development, with a strong emphasis on environmental stewardship, operational safety, and community engagement.

The Spring Valley Gold Project is located in the prolific Humboldt Range, an area with approximately 60 million ounces of gold endowment within a 50-mile radius. Envisioned as a long-life, low-cost open-pit, heap-leach operation, Spring Valley has a robust resource base and considerable exploration upside along a 7-mile strike length across the Black Ridge fault zone.

With a leadership team experienced in engineering, permitting, and large-scale project execution, Solidus Resources is advancing Spring Valley through feasibility, permitting, and construction, with a clear path toward operational readiness. The company’s goal is to responsibly unlock the value of U.S.-based gold assets while building a reputation for excellence in project delivery and sustainable development.

This position is located on-site at our mine in Lovelock, NV.

Position Overview

As the IT Support Specialist, you will play a vital role in maintaining and optimizing our IT systems and ensuring their smooth operation. You will be responsible for handling various technology-related tasks, providing technical support to end-users, and contributing to the overall efficiency and security of our technology environment. This is an excellent opportunity for a proactive and versatile IT professional to contribute to our organization's success and be part of an exciting journey.

Job Responsibilities

User Support and Technical Assistance

• Provide day-to-day technical support to end-users, addressing hardware, software, and network-related inquiries promptly and efficiently.
• Troubleshoot and resolve IT issues, either remotely or on-site, ensuring minimal disruption to business operations.
• Assist in setting up and configuring workstations, printers, and other peripherals for employees.

System Administration

• Assist in maintaining our servers, ensuring their stability, security, and optimal performance.
• Monitor system resource utilization, identify potential bottlenecks, and take proactive measures to avoid disruptions.
• Assist in data backups and contribute to disaster recovery planning.

Network Management

• Collaborate with the Senior Systems Administrator to implement network security measures and prevent unauthorized access.

Software And Hardware Management

• Install, upgrade, and configure software applications, ensuring they are properly licensed and updated.
• Maintain an inventory of hardware and software assets, ensuring compliance with licensing agreements.

IT Security And Compliance

• Assist in implementing and enforcing IT security policies and procedures to safeguard sensitive data and protect against cyber threats.
• Stay informed about the latest security threats and best practices, and actively participate in security awareness programs.

Documentation And Training

• Create and maintain technical documentation, including user guides and standard operating procedures.
• Conduct training sessions to empower employees with essential IT skills and best practices.

Must Have Qualifications

• 1-3 years of work experience as an IT Support Specialist, or a similar role.
• Expert communicator with strong experience providing white-glove service to senior leaders and executives.
• Solid knowledge of computer systems, hardware, software, and network administration.
• Strong experience with Microsoft Windows and Office applications.
• Proficiency in troubleshooting technical issues and providing timely solutions.
• Strong problem-solving skills and the ability to work both independently and collaboratively in a team environment.
• A passion for technology and a proactive attitude towards staying updated with the latest IT trends and developments.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.