IT Help Desk and Support Specialist

Storm Creek; Eagan (MN); On-site; USD 60,000 - 80,000; Part time

Job summary

A sustainable clothing brand in Eagan, Minnesota is looking for an IT Help Desk & Support Specialist. The role involves managing IT operations, resolving support tickets, and maintaining systems. Ideal candidates should have proven IT support experience and proficiency with FileMaker. This position offers an hourly rate of $22-$26 and a comprehensive benefits package including health, dental, and retirement options.

Benefits

Comprehensive benefits package

15 days of vacation

401(k)

8 volunteer hours

8 company holidays

Qualifications

• Proven experience in IT support or help desk roles.
• Proficient with FileMaker (maintenance, updates, and troubleshooting).
• Strong Excel or data manipulation skills for ad-hoc reporting and cleanup.

Responsibilities

• Resolve support tickets and maintain FileMaker systems.
• Manage hardware inventory and ensure proper documentation.
• Ensure minimal downtime across the organization.

Skills

IT support experience

FileMaker proficiency

Excel/data manipulation skills

Asset tracking familiarity

Excellent problem-solving skills

Strong communication skills

Attention to detail

User training experience

Job description

About Us

Hi! We're Storm Creek - a women-owned, B-Corp certified, sustainably-made clothing brand that cares deeply about doing good. We proudly donate over 5% of our profits to environmental and community causes. From sparking curiosity to fueling our growth mindset, we're all about purposeful action and relentless innovation. "Good enough" isn't in our vocabulary—we aim higher, think sharper, and collaborate harder. And giving back? That's in our DNA. We're charging full steam ahead to hit $5 million in charitable donations by 2030. We're proud to be recognized as one of the best places to work in 2024 and 2025 - ranked in the top 1% of suppliers nationwide and a Minnesota Keystone Member, giving 5% of our profits back to the community. Translation? We're not just a great place to shop - we're an even better place to work. Curious what makes us special? Come join the fun!

About the Role

The IT Help Desk & Support Specialist role is essential to keeping our tech environment running smoothly and efficiently. From resolving support tickets and maintaining our FileMaker systems to managing hardware inventory and ensuring proper documentation, you'll be the go-to person for daily IT operations and long-term system reliability.

Success in this role means staying ahead of recurring tasks, keeping systems clean and updated, and ensuring minimal downtime across the organization. The ideal candidate is proactive in solving issues before they become problems, keeps clear documentation, and ensures that all users are supported, trained, and empowered to work efficiently with the tools they have.

You Will Love It Here If You Are

• Purpose Driven
• Always Seeking Better
• Humbly Confident
• Accountable to the End Result

Skills & Qualifications

• Proven experience in IT support or help desk roles
• Proficient with FileMaker (maintenance, updates, and troubleshooting)
• Strong Excel or data manipulation skills for ad-hoc reporting and cleanup
• Familiarity with asset tracking and inventory management tools
• Able to follow and document recurring tasks and procedures
• Excellent problem-solving and communication skills
• Strong attention to detail and ability to stay organized with multiple workflows
• Experience training users on basic IT processes and conducting routine system maintenance
• Comfortable working independently and handling sensitive information professionally

What Storm Creek Can Offer You

We offer a rate of $22-$26 per hour and a comprehensive benefits package including Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Employee Assistance Program, and 401(k). Teammates may also be eligible for 15 days of vacation/ESST, 8 volunteer hours, and 8 company holidays (plus one floating holiday per year).

Storm Creek is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Ready to join us?

Let\'s make an impact together at Storm Creek!

Salary: $22 - $26 per hour