IT Help Desk and Network Support Specialist

Jobgether; Illinois; Remote; USD 60,000 - 65,000; Full time

Job summary

A technology partner company is seeking an IT Help Desk and Network Support Specialist in Illinois. The role involves ensuring smooth IT operations, managing network infrastructure, and providing first-level technical support. Ideal candidates should have at least 2 years of experience in IT support, be proficient in Google Workspace and Microsoft 365, and exhibit strong problem-solving skills. This position offers a competitive salary and a fully remote work environment with occasional on-site visits.

Benefits

Competitive salary range

Fully remote work environment

Comprehensive health benefits

Paid time off and holidays

Supportive team culture

Qualifications

• Minimum of 2 years of experience in IT support or help desk roles.
• Proficiency with various collaboration tools like Zoom and Slack.
• Knowledge of networking concepts such as IP addressing and VPNs.

Responsibilities

• Act as primary point of contact for IT support requests.
• Troubleshoot and resolve issues with computers, printers, and A/V systems.
• Manage hardware and user account setups for new hires.

Skills

Problem-solving skills

Excellent communication

Troubleshooting for hardware

Team-oriented

Tools

Google Workspace

Microsoft 365

Zendesk

TeamViewer

Intune

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Help Desk and Network Support Specialist in Illinois (USA).

This role is ideal for a tech-savvy professional who enjoys supporting both in-office and remote teams. The IT Help Desk and Network Support Specialist will be responsible for ensuring seamless IT operations, managing network infrastructure, troubleshooting hardware and software issues, and implementing security best practices. You will serve as the first point of contact for technical support, assist with onboarding/offboarding, and help optimize remote work environments. This position offers exposure to a variety of IT systems, collaboration tools, and networking technologies, while providing opportunities to enhance operational efficiency and user satisfaction. Success in this role requires strong problem-solving skills, excellent communication, and the ability to prioritize tasks in a dynamic work environment.

Accountabilities

• Act as the primary point of contact for IT support requests from on-site and remote employees.
• Troubleshoot and resolve issues with computers, printers, VoIP phones, and conference room A/V systems.
• Monitor, maintain, and optimize office networking infrastructure, including Wi-Fi, switches, and cabling.
• Provide remote technical support for distributed team members, including software, hardware, and connectivity issues.
• Manage hardware and user account setups for new hires and handle onboarding/offboarding processes.
• Maintain accurate records of support tickets and assist with IT asset inventory, procurement, and lifecycle management.
• Collaborate with external vendors for specialized support or equipment servicing.
• Support the implementation of cybersecurity measures, including multi-factor authentication, endpoint protection, and user access audits.
• Educate users on secure computing practices and provide informal IT training or guidance.
• Perform additional IT-related tasks as required, including supporting product and engineering initiatives.

Requirements

• Minimum of 2 years of experience in IT support or help desk roles, supporting both local and remote users.
• Proficiency with Google Workspace, Microsoft 365, and collaboration tools such as Monday, Zoom, and Slack.
• Experience with help desk ticketing systems (e.g., Zendesk, Monday preferred).
• Knowledge of remote desktop tools (TeamViewer, AnyDesk, or built-in OS tools).
• Familiarity with networking concepts, including IP addressing, Wi-Fi setup, and VPNs.
• Experience with endpoint management tools (e.g., Intune, JAMF, or similar).
• Awareness of cybersecurity best practices for remote work environments.
• Strong troubleshooting skills for printers, workstations, and A/V conferencing systems.
• Excellent verbal and written communication skills, highly organized, and able to manage multiple priorities.
• Team-oriented with a strong sense of ownership, urgency, and problem-solving mindset.

Benefits

• Competitive annual salary range: $60,000 - $65,000 (varies based on experience and location).
• Fully remote work environment with occasional on-site visits.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Paid time off and holidays.
• Opportunities to work with modern collaboration and IT tools in a dynamic environment.
• Supportive team culture fostering skill development and operational efficiency.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

Our AI-powered screening process is designed to identify top talent efficiently and fairly. When you apply, your profile goes through our AI evaluation, which analyzes your skills, experience, and achievements, comparing them to the job’s core requirements and past success factors to determine your match score.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.