IT Help Desk Analyst — Tier 1 Support

1000 Methodist Le Bonheur Corp; Tennessee; Hybrid; USD 42,000 - 52,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis, TN, is seeking an IT Help Desk Specialist to provide Tier 1 support, log and analyze requests, and route issues to the right teams. You will monitor systems, maintain knowledge bases, and help ensure high-quality service.

The ideal candidate has an Associates in Computer Science and 1–3 years of end-user support or call center experience, with strong communication and problem-solving skills.

Qualifications

• Associates degree in computer science or related field required.
• Experience in end-user support or call center 1–3 years preferred.
• Knowledge of Windows operating systems and standard office software.

Responsibilities

• Provide Tier 1 customer support and respond to service requests.
• Log, analyze, and resolve IT service requests via multiple channels.
• Assist in maintaining process documentation and knowledge bases.

Skills

Customer support

Problem solving

Verbal communication

Written communication

Education

Associates Degree Computer sciences

High School Diploma or Equivalent

Tools

Help desk software

Windows OS

Microsoft Office

Job description

Methodist Le Bonheur Healthcare in Memphis, TN, is seeking an IT Help Desk Specialist to provide Tier 1 support, log and analyze requests, and route issues to the right teams. You will monitor systems, maintain knowledge bases, and help ensure high-quality service.

The ideal candidate has an Associates in Computer Science and 1–3 years of end-user support or call center experience, with strong communication and problem-solving skills.