Healthcare IT Help Desk Analyst

Methodist Le Bonheur Healthcare; Memphis (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis seeks an IT Help Desk professional to log, analyze, and resolve information system requests received through multiple channels, delivering timely and courteous support. You will provide Tier 1 customer support, assign calls to appropriate groups, monitor system status, and maintain accurate documentation and references.

Required: Associates Degree in Computer Science; preferred High School Diploma; 1–3 years end-user or help desk experience; Microsoft

Qualifications

• Associates Degree in Computer Sciences is required.
• Preferred High School Diploma or Equivalent.
• 1–3 years end-user support or help desk experience is preferred.

Responsibilities

• Provides Tier 1 customer support by directly responding to customer requests for service.
• Assigns calls to the appropriate support groups or individual.
• Monitors processes and the status of various systems; maintains documentation and references.

Skills

Tier 1 support

Customer service

IT support

Education

Associates Degree Computer sciences

High School Diploma or Equivalent

Tools

Windows OS

Ticketing systems

Job description

Methodist Le Bonheur Healthcare in Memphis seeks an IT Help Desk professional to log, analyze, and resolve information system requests received through multiple channels, delivering timely and courteous support. You will provide Tier 1 customer support, assign calls to appropriate groups, monitor system status, and maintain accurate documentation and references.

Required: Associates Degree in Computer Science; preferred High School Diploma; 1–3 years end-user or help desk experience; Microsoft