IT Help Desk Administrator II III

Span Construction & Engineering, Inc.; Madera (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Participation in ESOP program

Health insurance, dental/vision, life

Job summary

Span Construction & Engineering, Inc. is seeking an IT Help Desk Administrator II-III to maintain computer systems, support users, and manage software across in-house and remote environments.

This role focuses on uptime, performance, and data security within a fast-paced setting at our Madera, CA headquarters. The position requires 2+ years IT experience for II or 4+ years for III, with certification goals including CompTIA and M365 Fundamentals; join a company that values safety, collaboration,

Qualifications

• 2+ years IT related experience for Level II or 4+ years for Level III.
• Proactive in maintaining uptime and resolving user issues in a fast-paced environment.
• Willingness to pursue certifications such as CompTIA and Microsoft 365 Fundamentals within the first year.

Responsibilities

• Provide company-wide IT support for hardware, software, and network issues.
• Maintain, configure, and troubleshoot computer systems and mobility devices.
• Assist with administration of company applications and user access across projects.

Skills

IT support

Desktop support

Networking basics

Troubleshooting

Customer service

Education

High school diploma

Bachelor's degree in IT or related field

Tools

Smartsheet

BIM360

SPANConnect

Expensify

Citrix

Procore

Microsoft 365

Job description

About Us:

Span Construction & Engineering, Inc. is a pioneer in the pre-engineered metal building erection industry, proudly operating as a 100% employee-owned company (ESOP) in the building industry. Since our inception in 1980 we’ve fostered enduring relationships as trusted advisors with our valued clients. We are the number one builder in our field. We are dedicated to providing exceptional engineering and construction services, having successfully completed over 214 million square feet of buildings to date, with ongoing projects 24/6 throughout the year.

Setting the industry standard, we prioritize safety, quality, and integrity in all our endeavors. We are inspired, challenged, and empowered to be and give our best every day, not only because we are each exceptional at what we do, but also because we are surrounded by hungry, humble, and smart people.

About Our IT Help Desk Administrator II - III Role:

The IT Help Desk Administrator II is responsible for the upkeep, configuration, and reliable operations of computer systems and mobility items (e.g., phones, tablets, and unmanned aircraft). The IT Administrator II seeks to ensure that the uptime, performance, resources, and security of the computers and software programs they manage meet the needs of the users, without exceeding a set budget when doing so. This position helps provide company-wide support to employees located both in-house and remotely, focusing on areas of computer operations, user and desktop support (hardware and software), help desk, and data management. As a part of the IT Team, the IT Administrator II provides necessary technical and clerical support and helps to ensure that the company runs smoothly by resolving problems and maintaining our network, software, and computer equipment. Additionally, the IT Administrator II works in a dynamic, ever-changing, fast‑paced environment and provides a high level of internal customer service.

The IT Help Desk Administrator III assumes the duties and responsibilities of the IT Manager when the IT Manager and Director of IT are on extended absences simultaneously. This position is responsible for maintaining technical systems used by the Company to ensure all Employee Owners have the technology they need to complete their work, which includes managing oversight of Company applications, including (but not limited to) Smartsheet, BIM360, SPANConnect, Expensify, Citrix, Procore, and various Microsoft products. The incumbent will provide user support when needed and assist with maintaining backend‑level support to keep systems running and grant user access to project files. Additionally, the IT Administrator III works in a dynamic, ever-changing, fast‑paced environment and provides a high level of internal customer service.

Strategic Responsibilities:

IT Help Desk Administrator II:

• Prioritizes safety as the utmost importance, even before production, and promotes a team culture that makes safety the primary focus for all employees at all times.
• Adheres to safety procedures in accordance with OSHA safety policies and regulations.

IT Help Desk Administrator III:

• Fully understands and shares a passion for the Company’s core values, vision, mission, and objectives.
• Builds and maintains strong relationships as trusted advisors to our Employee Owners.

Skills and Abilities Required:

IT Help Desk Administrator II:

• Education: High school graduate or equivalent
• Experience: 2+ years of IT related experience.
• Computer Skills: Proficient in Microsoft applications (Word, Excel, Windows, etc.), basic troubleshooting computer skills, basic network concepts.
• Certifications & Licenses: Ability and willingness to obtain CompTIA certification (Basic Computer Understanding and History) within the first year of employment (Training and testing fees paid for by Company). Ability and willingness to obtain the Microsoft 365 Certified Fundamentals certification within the first year of employment (Training and testing fees paid for by Company).
• Certification Goals: Microsoft 365 Certified: Administrator Expert within three years of start of employment. CompTIA Security+ Certification (Cybersecurity) within three years of start of employment.
• Other Requirements: Must be able to receive instruction and supervision. Knowledge of a variety of hardware as well as software and operating systems.

IT Help Desk Administrator III:

• Education: Bachelor’s degree in Information Technology, or equivalent experience.
• Experience: 4+ years of information technology experience. Exposure to laws and regulations related to information technology compliance.
• Computer Skills: Microsoft Word, Excel, PowerPoint, Outlook, and basic computer skills.
• Certifications & Licenses: Ability and willingness to obtain CompTIA certification (Basic Computer Understanding and History) within the first year of employment (Training and testing fees paid for by Company). Ability and willingness to obtain the Microsoft 365 Certified Fundamentals certification within the first year of employment (Training and testing fees paid for by Company).
• Certification Goals: Microsoft 365 Certified: Administrator Expert within three years of start of employment. CompTIA Security+ Certification (Cybersecurity) within three years of start of employment.
• Other Requirements: Must be able to receive instruction and supervision. Knowledge of a variety of hardware as well as software and operating systems.

Benefits:

• Participation in our ESOP program.
• Competitive wage commensurate with experience.
• Opportunities for professional growth and leadership development.
• A collaborative and innovative work environment.
• Health insurance, dental/vision insurance, life insurance.
• 401K.
• Vacation.

Work Schedule:

Monday to Friday, 8 AM to 5 PM, with overtime as required.

Physical Requirements:

• The ability to remain in a stationary position, often sitting for prolonged periods.
• Manual dexterity needed to operate a computer and other office equipment.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Occasionally lift up to lbs.

Work Environment:

• Primarily based in an office setting with a controlled climate.
• This position is an on-site role based in our Madera, CA Headquarters.