IT Help Desk

TEKsystems; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading IT services provider is seeking an IT Help Desk Technician for a long-term contract position that can lead to full-time employment. You will provide remote support for desktop application issues and ensure customer satisfaction. The position requires at least 4 years of IT Help Desk experience in a corporate environment. The role offers competitive pay based on experience, with benefits including medical, dental, vision, and a 401(k) plan.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• At least 4 years of professional IT Help Desk experience in a corporate setting.
• Must be able to troubleshoot and provide solutions for desktop application issues.
• Willingness to submit to drug and background check.

Responsibilities

• Diagnose and troubleshoot end user desktop application issues.
• Provide timely resolution of problems to ensure customer satisfaction.
• Communicate effectively with customers of varying technical skills.

Skills

Desktop application troubleshooting

Customer service skills

Application support (Microsoft Office, ERP, CRM)

Communication skills

Knowledge management

Job description

Our client is searching for an IT Help Desk Technician for a long-term contract position that can lead to full-time employment. This position will pay based on experience, but will likely be between $20.00 and $22.00 per hour.

This position is fully remote support and work must be completed on site in Phoenix, AZ. All support will be provided via phone, chat, or email.

Responsibilities:

• Diagnose and troubleshoot end user desktop application issues and provide appropriate solution.
• Provide timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction.
• Provide incident status updates to management and end-users per service level guidelines.
• Support and maintain effective relationships with users.
• Provide support for PCs, laptops, printers, cell phones, and tablets etc.
• Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management).
• Perform account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
• Communicate with customers at all levels of technical and non-technical skills sets and follow all standard operating procedures (SOP) through the effective use of Knowledge management.

All candidates must have at least 4 years of professional IT Help Desk experience in a corporate setting. All candidates must submit to a thorough drug and background check.

Pay and Benefits:

The pay range for this position is $18.00 - $25.00/hr. Benefits may include:

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.