IT Help Desk

Cache Valley Electric; Eagle Mountain (UT); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Low-cost medical, dental, and vision

Discretionary yearly bonus

Up to 15% yearly profit sharing

Paid time off and holidays

Professional growth opportunities

Job summary

Cache Valley Electric in Eagle Mountain, Utah is seeking a Help Desk IT Specialist to deliver hands-on technical support across our systems and end users. You’ll work with a wide range of hardware and software to keep a growing company running smoothly.

Responsibilities include setting up and maintaining user accounts and email, onboarding and offboarding, repairing peripherals, maintaining inventories, and creating technical documentation.

Qualifications

• Experience with scripting (PowerShell, Batch).
• Knowledge of Microsoft Entra ID/Intune and Office 365.
• Ability to configure network basics and printers.
• Pass a background check; A+/Net+ certification preferred.

Responsibilities

• Provide end-user hardware/software support (desktops, laptops, mobile devices, printers).
• Maintain and update helpdesk tickets with documentation and resolution.
• Set up and support user accounts, mailboxes, and onboarding/offboarding.
• Maintain inventory of hardware/software; track assets and returns.
• Support file servers, and remote locations; participate in on-call rotation.

Skills

PowerShell

Batch scripting

Communication skills

Leadership

Teamwork

Time management

Tools

Cisco Meraki

Microsoft Intune

Microsoft Entra ID

Office 365

DNS/DHCP

Job description

Help Desk IT Specialist

Cache Valley Electric | Eagle Mountain, Utah

Cache Valley Electric (CVE) is looking for a Help Desk IT Specialist to join our team and provide hands‑on technical support across our systems and end users. This is a great opportunity for someone who enjoys solving problems, working with a wide variety of hardware and software, and being part of a team that keeps a large, growing company running smoothly.

What You'll Do

• Provide technical support for end‑user devices including desktops, laptops, mobile devices, printers, and peripherals
• Maintain and update helpdesk tickets, ensuring accurate documentation and timely resolution
• Set up, maintain, and support end user accounts and email mailbox settings
• Participate in onboarding and offboarding of user accounts and IT equipment
• Configure, install, maintain, support, and repair peripheral devices and printers
• Maintain, replace, and service Windows and Mac computers
• Maintain accurate inventory of hardware and software assets, and track equipment assignments and returns
• Assist with administration and management of anti‑virus and malware software systems
• Set up, maintain, and support file servers, shares, and external file access systems
• Install and troubleshoot CVE‑adapted software packages
• Set up and maintain IT systems at job site locations across the United States (some limited travel may be required)
• Configure network switch ports and basic network equipment for remote locations
• Configure and maintain Cisco IP Phones
• Participate in on‑call rotation for after‑hours support
• Support Microsoft Intune, Autopilot, and mobile device management
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs)

• Self‑starter with strong leadership skills, the ability to work well with others, and excellent communication skills
• Ability to manage time, priorities, and deadlines effectively
• Willingness to learn and grow within a team environment while contributing to process improvement
• Experience with scripting (PowerShell, Batch)
• Knowledge and experience with Microsoft Entra ID, Intune, Microsoft Office 365, current desktop and server operating systems, DNS, DHCP, and print services
• Cisco Network / Cisco Meraki experience preferred
• A+/Net+ certification preferred
• Must be able to pass a background check

What We Offer

• Competitive compensation
• Industry‑leading, low‑cost medical, dental, and vision benefits designed to provide exceptional value for employees and their families
• Discretionary Yearly bonus
• Comprehensive medical, dental, and vision insurance
• Up to 15% yearly profit sharing
• Paid time off and company holidays
• Opportunities for professional growth and advancement

Reasonable accommodations will be made upon request for those who have disabilities that qualify under the Americans with Disabilities Act.

Cache Valley Electric Company is an Equal Opportunity Employer with an Aff