IT Help Desk

Audit-Tel Inc; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT service provider in Cincinnati is seeking a full-time IT Help Desk Technician to open support tickets, troubleshoot issues, and provide exceptional customer service. The ideal candidate should have experience in Help Desk Support, strong communication skills, and the ability to work in a fast-paced environment. This position offers competitive starting salaries and benefits.

Benefits

Health benefits

Retirement plans

Bonuses

Qualifications

• Previous experience in Help Desk Support or IT Support is preferred.
• Ability to handle multiple projects and work in a fast-paced environment.
• Excellent customer service and teamwork skills are required.

Responsibilities

• Open support tickets from clients and assign them correctly.
• Troubleshoot IT Voice and Data Infrastructure issues.
• Provide after hours/On-call support as needed.

Skills

Help Desk Support Experience

Attention to Detail

Strong Communication Skills

Analytical Ability

Tools

Ticketing Systems

Telecommunications Networks

Job description

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Inverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 30 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that has the same quality standards and takes pride in their work. We fully train our Help Desk employees on various IT devices and systems that other companies don’t support. Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP Camera systems to make them a well-rounded IT professional.

We offer great starting salaries, retirement plans, health benefits, and bonuses.

Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family.

We have supported our troops throughout the years and love working with veterans.

IT Help Desk Technician

Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician full time in Cincinnati OH. The candidate will open support tickets from clients, properly identify and assign tickets to the correct group. Tickets to be worked by the candidate will include IT Voice and Data Infrastructure, E-Call Systems, and Wireless support. This position requires some experience but motivation and the willingness to learn and go above and beyond are determining factors as well.

Skills and Qualifications

· Candidates should have previous experience working in Help Desk Support or IT Support.

· The candidate should be process-driven, have an excellent attention to detail and be creative in finding solutions to new challenges

· Have the ability to handle multiple projects simultaneously and under tight deadlines

· Strong communications skills to effectively communicate technical information to non-technical customers

· Experience in troubleshooting technical issues within telecommunications networks preferred

· Experience with ticketing systems

· Must be able to work in a fast paced environment with minimal supervision

· Must have outstanding customer service and teamwork skills

· Excellent written and verbal communications skills required

· Strong analytical ability

· After hours / On Call support is required

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