IT Help Desk

BC Tech Pro; Buffalo (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A technology service company in Buffalo, NY is seeking an intermediate-level technician for onsite repair of technology products. Responsibilities include troubleshooting and supporting end-users, ensuring high customer service satisfaction. Candidates should have a technical certification or relevant experience, exceptional communication skills, and must be able to move computer equipment. Compensation starts at $20.50 per hour with additional benefits.

Benefits

Health insurance

Dental and Vision insurance

401k

Qualifications

• 2-4 years of relevant experience preferred.
• A+ certification is desired.
• Knowledge of hardware/software systems is essential.

Responsibilities

• Perform tasks related to repair of tech products for end-users.
• Provide desk-side support and customer service.
• Communicate proactively with users regarding repair status.

Skills

Communication skills

Customer-facing skills

Able to move equipment up to 50 lbs.

Technical troubleshooting

Education

Technical school certification or equivalent experience

Tools

Basic repair kit

Job description

Overview

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

Responsibilities

• This is a full-time, onsite position.
• Benefits include Health, Dental Vision and 401k.
• Pay starts at $20.50 per hour
• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provides support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Qualifications

Education and Experience:

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required

Skills:

• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
• Additional requirements may exist if offer of employment is extended

Additional Information

All your information will be kept confidential according to EEO guidelines.