IT Hardware Support Technician Warehouse

Damco Spain SL; Germany (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading logistics company is seeking an IT Hardware Support Technician in Ohio. The successful candidate will be responsible for onsite support of end-user devices, managing incidents, and maintaining IT equipment. You should be proficient with mobile device setup and have a solid understanding of IT infrastructure and warehouse operations. Excellent communication skills in English and German are required. Join a diverse and inclusive workplace that values different perspectives and experiences.

Qualifications

• Proficient with end-user devices and peripherals.
• Experience with Wi-Fi/WLAN and video conferencing systems.
• Basic understanding of warehouse operations.
• Familiar with IT infrastructure, file/print services.
• Good English and German skills required.

Responsibilities

• Set up and maintain end-user hardware following SOPs.
• Provide 2nd and 3rd level IT support via ServiceNow.
• Coordinate with vendors for hardware issues.
• Manage incidents and support IT projects.
• Maintain accurate asset records.

Skills

End-user devices proficiency

Mobile device setup (iOS, Android)

Problem-solving ability

Excellent communication skills

Time management

Collaboration skills

Customer service mindset

Basic server/network troubleshooting

Training abilities

Education

ITIL V3 Foundation certification

Tools

ServiceNow

Active Directory

Job description

IT Hardware Support Technician Warehouse

The IT Hardware Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.

Key Responsibilities

• Set up and maintain end-user hardware ( WiFi access points, RF scanners) following SOPs and manuals.
• Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.
• Coordinate with vendors for hardware issues and take ownership of complex incidents.
• Manage incidents and problems, and support local IT projects and rollouts.
• Maintain accurate asset records in the central CMDB.
• Serve as primary IT support at your location, including occasional support for other sites across Europe.
• Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.
• Represent and promote IT services within the organization.

Who we look for

• Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)
• Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools
• Basic understanding of warehouse operations and handheld device configuration
• Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting
• Knowledge of ITSM tools ( e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness
• Strong customer service mindset, problem-solving ability, and end-to-end issue ownership
• Excellent communication, time management, and collaboration skills across all levels
• Presentation and training abilities for small groups
• Good English and German skills

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .