IT Hardware Asset Management Administrator

Brooksource; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Brooksource is hiring an IT Hardware Asset Management Administrator for a fully remote contract position with a Fortune 200 energy generation partner. This role involves managing IT asset management processes within ServiceNow, contributing to a large-scale implementation, and ensuring the integrity of IT services and processes.

Benefits

Health, Dental and Vision benefits

Weekly pay

Holiday paid time off

Sick leave

Qualifications

• 5 to 8 years experience in Information Technology.
• 2+ years as a ServiceNow ITAM Administrator.
• Understanding of CMDB best practices.

Responsibilities

• Manage IT hardware asset management processes and maintain ServiceNow application.
• Assist in leading IT Hardware Asset Management Vision and Roadmap.
• Collaborate with IT service areas on ServiceNow enhancements.

Skills

ServiceNow ITAM Administration

IT Service Management

Configuration Management Database (CMDB)

Education

Bachelor’s degree in Computer Science

Tools

ServiceNow

Job description

IT Hardware Asset Management Administrator

IT Hardware Asset Management Administrator

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IT Hardware Asset Management Administrator

12-month Contract

Fully Remote

Brooksource is seeking qualified candidates for an IT Hardware Asset Management Administrator for their Fortune 200 energy generation partner. As an IT Hardware Asset Management Administrator, you will join the ITSM Operations organization at our client to assist with a large-scale ServiceNow implementation across the organization.

JOB DESCRIPTION

• Performs and/or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products, and processes. Creates and assigns detailed tasks to subordinates. Expected to work under minimal supervision.
• The ServiceNow IT Hardware Asset Administrator is a functional resource that is vital to the success of ITAM ServiceNow implementation. The Administrator will have strong impacts on IT asset management and configuration control processes and maintain partnerships with CMDB, Discovery, and IT Billing teams for the installation and maintenance of the services they run. Position may be required to work extended hours, during ServiceNow migrations and delivery emergencies.
• Working on day-to-day activities for the ITSM Operations team as one of the team leads and HAM Admin.
• Responsible for communicating with IT Service areas and IT management around activities for ServiceNow enhancements and working in ServiceNow to perform tasks like reconciling advance shipping notices and disposal certificates, responding to HAM service requests, etc.
• Collaborating with different IT team members in support of the client's IT solutions and different project activities as assigned.

PRIMARY DUTIES AND ACCOUNTABILITIES

Responsibilities for the IT Hardware Asset Management Administrator include:

• Helps maintain the governance, policies, and direction for IT hardware asset management
• Assist in leading the IT Hardware Asset Management Vision and Roadmap
• Maintains the integrity of the IT Hardware Asset Management processes
• Maintains the Hardware Asset Management application within ServiceNow
• Works closely with CMDB/Discovery, ITSM peers, and service areas across the client's IT
• Identify improvements with internal consumers of data whose processes interact with the hardware table in ServiceNow
• Perform, manage, and appropriately document work activities relating to IT service portfolios or products in support of the business partners
• Lead IT activities required to manage service level agreements. Assist others in planning and prioritizing work and work schedule.
• Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model
• Maintain and enhance engagement with business and IT partners and other stakeholders
• Establish a positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required
• Maintain technical knowledge and business acumen within own discipline or function

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Computer Science or related discipline and typically 5 to 8 years experience in Information Technology or equivalent combination of education and work experience.
• 2+ years overall experience as a ServiceNow ITAM Administrator role, resolving ITSM tickets, Incident resolution, Request fulfillment, Change and Problem tasks
• 3+ years overall experience in an IT Service Management role
• Understand CMDB (CI classes and relationships to services/assets/etc) and the attributes that provide enterprise-wide visibility, basic skills required to design, configure, populate and maintain the health of ServiceNow CMDB
• Understand best practices for configuring CMDB, including knowledge of manual import of data into CMDB
• ServiceNow Administration including Request creation, testing, and implementation
• Service Mapping knowledge
• Understand different Discovery tools for both on-prem and cloud infrastructure, applications, and relationships
• The following training and/or related certifications are desirable: ServiceNow Fundamentals, ServiceNow Hardware Asset Management, ServiceNow System Administration, ServiceNow Advanced System Administration, and/or ITIL v3 or v4 Foundations

PREFERRED SKILLS & EXPERIENCE

• ServiceNow lists experience, implementing ServiceNow platforms multiple times
• The following training and/or related certifications are desirable: Scripting in ServiceNow, ITIL SACM, CCNA or equivalent, and/or MCSA, RHCSA (Microsoft, RedHat)

WHAT’S IN IT FOR YOU?

A welcoming, collaborative team environment where you will be provided an opportunity to work with the nation’s largest producer of carbon-free energy, getting exposed to next generation energy sources and new technologies while contributing to their overarching mission of transitioning to a carbon-free future through innovative clean energy solutions.

Eight Eleven group offers Health, Dental and Vision benefits, weekly pay, holiday paid time off and sick leave. Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting, Utilities, and Services for Renewable Energy

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Medical insurance

Vision insurance

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