IT Hardware and Software Sustainment Manager

Saic; Virginia (MN); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company is seeking a Sustainment Manager to support the Air Operations Center Weapons System (AOC WS) Falconer Program. This hybrid position involves overseeing software and hardware sustainment, ensuring compliance with procurement standards, and effectively communicating with various stakeholders in a dynamic team environment.

Qualifications

• Bachelor’s degree and 2-5 years of relevant experience, or Master’s degree and 2 years of relevant experience.
• Ability to communicate technical concepts clearly.
• Current DoD Secret clearance, eligible for Top Secret/SCI.

Responsibilities

• Sustainment and distribution support of the AOC software baseline.
• Manage warranty support for physical hardware.
• Produce procurement request packages in compliance with DoD practices.

Skills

Project management

Communication

Interpersonal skills

Configuration management

Education

Bachelor's degree in relevant field

Master's degree in relevant field

Tools

Cisco environments

DoD Enterprise Software Initiative (ESI)

Job description

Job ID: 2503557
Location: REMOTE WORK, VA, United States
Date Posted: May 22, 2025
Category: Logistics
Subcategory: Logistics
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: Remote
Benefits: Click here

Science Applications International Corporation (SAIC) is seeking a Sustainment Manager to join our team in support of the Air Operations Center Weapons System (AOC WS) Falconer Program. The team is primarily located at the USAF customer site on Langley AFB in Hampton, VA, and reports to the Fielding, Logistics, & Site Support Team (FLSST) IPT Lead. The selected individual will be part of a team that is responsible for the procurement, sustainment, and distribution of software and warranty support responsible for the operation of the system-of-systems that make up the AOC WS. This is a hybrid remote position with the potential for travel (primarily to Langley AFB) up to 5% of the time.

This position requires a demonstrated/thorough understanding and application of software administration, warranty support administration, configuration management principles and processes, mission planning/scheduling, and experience in the sustainment of an existing software/hardware baseline, to include managing the procurement of new capabilities when identified by the customer. The successful candidate must be effective at interpersonal interaction with customers (military, government civil service, and contractors) to respond to requests for information and support for technical meetings, procurement discussions, and mission planning meetings. The candidate must be able to work independently and represent the program and SAIC at meetings and working groups with government and associate contractors.

Responsibilities include, but are not limited to, assisting the Falconer Procurement Manager with the following:

• Sustainment, management, and distribution support of the installed AOC software baseline.
• Sustainment and management of warranty support for the physical hardware installed on the AOC baseline.
• Oversee support of software/hardware systems throughout its lifecycle, to include strategies to mitigate End of Life (EoL), End of Support (EoS), and End of Maintenance (EoM) of baseline software/hardware.
• Manage renewal schedule of existing baseline software/hardware support, to include co-term initiatives.
• Manage input to the AOC SPO Fiscal Year procurement planning efforts related to software (new/existing), hardware support (new/existing), and EoL/EoS requirements.
• Produce procurement request packages and ensuring adherence to DoD procurement and compliance practices (Trade Agreements Act, Approved Products Lists, DoD Enterprise Software/Hardware Agreements).
• Liaise with AOC Configuration Management (CM) personnel in support of Request for Variance (RFV) efforts, as required.
• Work with external key players (Original Manufacturers and/or Vendors) to understand terms of service, terms of support, terms of maintenance.
• Track lessons learned and metrics and share with other members of the team.

Qualifications

Requirements:

• Current DoD Secret security clearance, with eligibility for Top Secret/SCI

Educational requirements:

• Bachelor’s degree and 2-5 years of hands-on Software/Hardware Sustainment Management experience.
• Master’s degree and 2 years of hands-on Software/Hardware Sustainment Management experience.
• Experience and industry certifications will be considered in lieu of education requirements.
• Ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Project management skills to plan and execute software updates and maintenance activities

Desired Experience, Knowledge, and/or Skills:

• Experience with the DoD Enterprise Software Initiative (ESI) and Enterprise Software Agreements (ESA), their availability, applicability, and application.
• Experience with the DoD Global Enterprise Modernization Software and Support (GEMSS) Agreement and how it is applied to support design, implementation, delivery, and management of Cisco environments.
• Experience in highly effective communication and collaboration in a high-performance team environment.
• Knowledge of the application, purpose, use, and distribution structure of commonly used AOC information technology software (i.e., Palo Alto, Citrix, ForgeRock, etc).
• Knowledge of the application structure of commonly used warranty systems (Cisco, NetApp, Palo Alto, etc).

Job Description

Description

Science Applications International Corporation (SAIC) is seeking a Sustainment Manager to join our team in support of the Air Operations Center Weapons System (AOC WS) Falconer Program. The team is primarily located at the USAF customer site on Langley AFB in Hampton, VA, and reports to the Fielding, Logistics, & Site Support Team (FLSST) IPT Lead. The selected individual will be part of a team that is responsible for the procurement, sustainment, and distribution of software and warranty support responsible for the operation of the system-of-systems that make up the AOC WS. This is a hybrid remote position with the potential for travel (primarily to Langley AFB) up to 5% of the time.

This position requires a demonstrated/thorough understanding and application of software administration, warranty support administration, configuration management principles and processes, mission planning/scheduling, and experience in the sustainment of an existing software/hardware baseline, to include managing the procurement of new capabilities when identified by the customer. The successful candidate must be effective at interpersonal interaction with customers (military, government civil service, and contractors) to respond to requests for information and support for technical meetings, procurement discussions, and mission planning meetings. The candidate must be able to work independently and represent the program and SAIC at meetings and working groups with government and associate contractors.

Responsibilities include, but are not limited to, assisting the Falconer Procurement Manager with the following:

• Sustainment, management, and distribution support of the installed AOC software baseline.
• Sustainment and management of warranty support for the physical hardware installed on the AOC baseline.
• Oversee support of software/hardware systems throughout its lifecycle, to include strategies to mitigate End of Life (EoL), End of Support (EoS), and End of Maintenance (EoM) of baseline software/hardware.
• Manage renewal schedule of existing baseline software/hardware support, to include co-term initiatives.
• Manage input to the AOC SPO Fiscal Year procurement planning efforts related to software (new/existing), hardware support (new/existing), and EoL/EoS requirements.
• Produce procurement request packages and ensuring adherence to DoD procurement and compliance practices (Trade Agreements Act, Approved Products Lists, DoD Enterprise Software/Hardware Agreements).
• Liaise with AOC Configuration Management (CM) personnel in support of Request for Variance (RFV) efforts, as required.
• Work with external key players (Original Manufacturers and/or Vendors) to understand terms of service, terms of support, terms of maintenance.
• Track lessons learned and metrics and share with other members of the team.

Qualifications

Requirements:

• Current DoD Secret security clearance, with eligibility for Top Secret/SCI

Educational requirements:

• Bachelor’s degree and 2-5 years of hands-on Software/Hardware Sustainment Management experience.
• Master’s degree and 2 years of hands-on Software/Hardware Sustainment Management experience.
• Experience and industry certifications will be considered in lieu of education requirements.
• Ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Project management skills to plan and execute software updates and maintenance activities

Desired Experience, Knowledge, and/or Skills:

• Experience with the DoD Enterprise Software Initiative (ESI) and Enterprise Software Agreements (ESA), their availability, applicability, and application.
• Experience with the DoD Global Enterprise Modernization Software and Support (GEMSS) Agreement and how it is applied to support design, implementation, delivery, and management of Cisco environments.
• Experience in highly effective communication and collaboration in a high-performance team environment.
• Knowledge of the application, purpose, use, and distribution structure of commonly used AOC information technology software (i.e., Palo Alto, Citrix, ForgeRock, etc).
• Knowledge of the application structure of commonly used warranty systems (Cisco, NetApp, Palo Alto, etc).

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Overview

SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .

Please apply through the internal career site here >