IT Generalist – Systems, Web & Technology Operations

DACUT Cannabis Company; Troy (MI); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

Paid Time Off

Employee discount program

Zusammenfassung

Seed Junky is seeking an IT Generalist to own and improve our technology environment, working with a third‑party IT agency while gradually bringing responsibilities in‑house. The role emphasizes website maintenance, cybersecurity, and leveraging AI tools to boost efficiency.

The ideal candidate has 2–4 years of hands‑on IT experience, strong troubleshooting skills, and comfort documenting procedures and building scalable processes. Opportunities for growth into IT leadership are available.

Qualifikationen

• 2–4 years of professional IT experience with a focus on systems administration, business applications, platform management, or related technical operations.
• Strong troubleshooting abilities and hands‑on experience managing business software, websites, and technology platforms.
• Comfort learning unfamiliar systems, documenting procedures, and identifying opportunities to improve operations through technology and automation.
• Interest and experience evaluating and implementing AI tools responsibly to improve efficiency.

Aufgaben

• Serve as the primary internal liaison for the external IT agency and coordinate escalations.
• Maintain and support company websites built on WordPress, Shopify, and WooCommerce, including updates and backups.
• Implement foundational cybersecurity practices: MFA, access controls, patches, backups, and incident documentation.
• Identify opportunities to automate repetitive processes and establish guidelines for responsible AI usage.
• Support network infrastructure basics and domain/DNS hosting tasks with external vendors.
• Onboard/offboard employees and manage user accounts and device provisioning.
• Develop and maintain SOPs and an internal knowledge base for IT processes and systems.

Kenntnisse

Troubleshooting

Independent work

Documentation

AI tools familiarity

Tools

WordPress

Shopify

WooCommerce

Jobbeschreibung

Seed Junky is seeking a motivated, technically skilled, and resourceful IT Generalist to manage, maintain, and continuously improve the technology systems supporting our growing organization.

This is not a traditional help desk position. We are looking for someone who understands how business technology works together and is excited to take ownership of the systems, applications, websites, security practices, and technology infrastructure that keep our operations running.

Initially, this individual will work closely with our existing third-party IT agency to learn our technology environment, understand current processes, and gradually transition responsibilities in-house. Over time, the goal is to build a more self-sufficient, organized, secure, and efficient internal IT operation.

The ideal candidate has 2–4 years of hands‑on IT experience, strong technical troubleshooting abilities, and experience managing business software, websites, and technology platforms. They should be comfortable learning unfamiliar systems, working independently, documenting procedures, and identifying opportunities to improve operations through technology and automation.

We are particularly interested in someone who understands the growing role of artificial intelligence in business and can help us responsibly introduce AI tools, automate repetitive processes, and improve operational efficiency.

This position offers an opportunity to take ownership of a company's technology environment and grow into a broader systems administration or IT leadership role.

IT Agency Coordination & Knowledge Transfer

• Serve as the primary internal point of contact for our third-party IT agency.
• Work alongside agency technicians to understand existing systems, infrastructure, and technical processes.
• Participate in troubleshooting, maintenance, system upgrades, and technical projects.
• Gradually assume responsibility for systems and processes currently managed externally.
• Develop documentation and Standard Operating Procedures (SOPs) for recurring IT activities.
• Build an internal knowledge base covering systems, vendors, licenses, configurations, and troubleshooting procedures.
• Identify opportunities to reduce dependency on outside IT support while maintaining appropriate technical coverage.
• Coordinate escalations with the IT agency when specialized expertise is required.

Website & E-Commerce Management

• Maintain and support company websites built on WordPress, Shopify, and WooCommerce.
• Manage website themes, plugins, applications, integrations, updates, and backups.
• Build, update, and maintain website pages, product listings, and other digital content as needed.
• Troubleshoot website performance, functionality, checkout, payment processing, and integration issues.
• Manage domain registrations, DNS configurations, SSL certificates, hosting, and website infrastructure.
• Monitor website security, uptime, performance, and reliability.
• Coordinate with Marketing, Sales, and outside developers on website improvements and new projects.
• Support the development and launch of new websites or e-commerce platforms as business needs evolve.

Cybersecurity & Data Protection

• Implement and maintain foundational cybersecurity practices across company systems.
• Manage multi‑factor authentication (MFA), user permissions, access reviews, and account security.
• Monitor software updates, security patches, endpoint protection, and backup procedures.
• Identify potential security vulnerabilities and recommend corrective actions.
• Assist with developing and maintaining company cybersecurity policies and procedures.
• Support employee cybersecurity awareness training, including phishing prevention and safe technology practices.
• Investigate and document potential security incidents.
• Coordinate with outside IT and security partners when advanced troubleshooting or incident response is required.
• Help protect confidential company, employee, customer, and operational information.

Artificial Intelligence & Business Automation

• Identify opportunities to improve business operations through artificial intelligence and automation.
• Research, evaluate, and recommend AI tools that can improve productivity and reduce repetitive administrative work.
• Assist with implementing approved AI applications and automation workflows.
• Develop practical guidelines for responsible AI usage within the organization.
• Evaluate AI vendors and platforms for data privacy, security, and business suitability.
• Establish clear standards regarding what company information may or may not be shared with AI platforms.
• Support employee training and adoption of approved AI tools.
• Explore opportunities to connect business systems and automate routine processes using approved integration tools.
• Monitor emerging technologies and recommend practical solutions that provide measurable business value.

Network & Infrastructure Support

• Support basic network infrastructure, including Wi‑Fi, routers, switches, and internet connectivity.
• Troubleshoot network connectivity and device communication issues.
• Assist with managing domains, DNS, hosting, SSL certificates, and related infrastructure.
• Coordinate network maintenance and upgrades with outside vendors.
• Maintain documentation of network configurations and connected systems.
• Escalate advanced infrastructure issues to the appropriate technical specialists.

Employee Technology Support

• Coordinate technology onboarding and offboarding for employees.
• Set up user accounts, email access, software permissions, and company devices.
• Remove access promptly when employees leave the organization.
• Assist employees with technical issues involving company‑managed systems and applications.
• Develop user‑friendly instructions and troubleshooting guides.
• Provide clear, professional communication when resolving technology issues.
• Work closely with Human Resources and department leadership to ensure appropriate system access.

Documentation & Process Improvement

• Develop and maintain SOPs for IT systems, recurring tasks, and technical processes.
• Maintain an organized inventory of company hardware, software, subscriptions, and technology vendors.
• Document system configurations, integrations, troubleshooting procedures, and recurring issues.
• Identify inefficiencies within existing technology workflows.
• Recommend solutions that improve reliability, security, efficiency, and scalability.
• Support technology projects and system implementations as business needs evolve.
• Establish repeatable processes that allow the company's technology infrastructure to scale effectively.

Qualifications

Required

• 2–4 years of professional IT experience with a focus on systems administration, business applications, platform management, or related technical operations.
• Hands‑on experience maintaining and managing WordPress, Shopify, and WooCommerce websites.
• Experience administering Microsoft 365, Google Workspace, or similar business technology platforms.
• Strong understanding of cybersecurity fundamentals, including MFA, access controls, software patching, backups, and phishing prevention.
• Working knowledge of network fundamentals, including Wi‑Fi, DNS, domains, hosting, and SSL certificates.
• Experience working with or implementing AI tools in a business environment, with an understanding of data privacy and security considerations.
• Strong technical troubleshooting and problem‑solving skills.
• Ability to independently research, learn, and implement unfamiliar technology systems.
• Excellent organizational skills and attention to detail.
• Ability to create clear technical documentation and SOPs.
• Strong written and verbal communication skills.
• Ability to explain technical information to non‑technical employees.
• Ability to manage multiple projects and priorities in a fast‑paced environment.

Preferred

• CompTIA Security+, Network+, or similar IT certifications.
• Microsoft 365 or Google Workspace administration certifications.
• Experience with HTML, CSS, PHP, or Shopify Liquid.
• Experience with website development, customization, and e‑commerce integrations.
• Experience using automation platforms such as Zapier, Make, Power Automate, or similar tools.
• Basic scripting experience with PowerShell, Python, or comparable technologies.
• Experience with Microsoft Intune, Jamf, or other device management platforms.
• Experience working alongside a Managed Service Provider (MSP) or outsourced IT agency.
• Experience developing AI governance policies, acceptable‑use guidelines, or technology security standards.
• Experience supporting a growing organization with multiple departments or business units.

What Success Looks Like

First 30 Days

• Develop an understanding of the company's technology systems, applications, websites, and infrastructure.
• Establish strong working relationships with employees, leadership, and the external IT agency.
• Begin documenting company systems, software licenses, vendors, and recurring technical processes.
• Identify immediate technology concerns and opportunities for improvement.

First 90 Days

• Assume day-to-day responsibility for designated websites and core business applications.
• Establish an organized internal technology inventory and knowledge base.
• Complete a baseline review of company cybersecurity practices.
• Document critical systems, access procedures, vendor relationships, and recurring IT responsibilities.
• Begin independently resolving routine technology issues with agency support when needed.

First 6 Months

• Take primary ownership of ongoing technology maintenance for assigned systems.
• Reduce dependency on the external IT agency for routine technical responsibilities.
• Implement documented IT procedures and standardized workflows.
• Establish responsible AI usage guidelines and support approved AI adoption.
• Recommend opportunities for automation, improved security, system consolidation, and cost savings.
• Present leadership with a roadmap identifying additional technology responsibilities that can be transitioned in-house.

What We Offer

• Competitive compensation based on experience.
• Medical, dental, and vision insurance.
• Paid Time Off.
• Employee discount program.
• Hands‑on experience across multiple business technology platforms.
• Opportunity to learn directly from an established IT agency.
• Career advancement opportunities within IT, Systems Administration, and Technology Operations.
• Opportunity to help shape the company's technology strategy, cybersecurity practices, and AI adoption.
• High level of ownership and visibility within a growing organization.