IT Field Technician II & III (Uncleared)

SCD Information Technology; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

SCD Information Technology is seeking a Full-time IT Field Support Technician to provide on-site IT consulting and support services. This role involves traveling to various client locations in DC and Northern Virginia and requires strong expertise in hardware and software maintenance. The ideal candidate will possess a CompTIA A+ Certification and have a background in providing technical support in a professional environment.

Benefits

100% company-paid Health, Dental and Vision insurance

100% company-paid group life insurance

100% company-paid short-term and long-term disability

401(k) Profit Sharing Plan

Generous Paid Time Off and Holiday Leave

Education and Tuition reimbursement up to $5,000 per year

Qualifications

• 3+ years of working professional IT experience.
• Experience with desktop operating systems including Windows 10 and Mac OS X.
• Hands-on experience with analyzing network data and troubleshooting issues.

Responsibilities

• Provide on-site desktop support services for hardware and software maintenance.
• Assist with deploying desktop and network equipment.
• Ensure proper computer operations for end-users.

Skills

IT troubleshooting

hardware maintenance

software installation

desktop support

Education

CompTIA A+ Certification

3 years IT experience

Job description

SCD Information Technology is currently seeking a Full- time IT Field Support Technician.
Hours: Mon-Fri 8:30 am - 5:00 pm Reports to: Commercial Services Director
The IT Field Technician 1 will use his/her vehicle to provide on-site IT consulting and support services.

Client locations: Daily travel sites between DC and Northern Virginia.

Mileage will be reimbursed at the current IRS rate.

General Responsibilities:
The Technician will:

• Provide on-site desktop support services for preventative, predictive, and remedial hardware/software maintenance on technology assets following Standard Operating Procedures (SOP’s).
• Perform hands-on fixes at several levels, including installing and upgrading hardware & software, implementing file backups, and configuring systems and applications.
• Assist senior technicians with desktop and network equipment deployments.
• Ensure proper computer operations so that end users can accomplish organizational tasks.
• Resolve technical issues with the use of diagnostics.
• Provide hands-on help at the appropriate level to customers.
• Be Required to attain CompTIA A+ Certification within 6 months of hire.

Qualifications:
The ideal candidate must have:

• 3+ years of working professional IT experience.
• Reliable Transportation.
• Willing and able to travel to sites in MD, DC, northern VA, and southern PA.
• Experience with desktop operating systems including Windows 10 and Mac OS X
• The more experienced with Microsoft Office the better
• Hands-on experience with analyzing network data to determine network usage, disk space availability, or server function, or connectivity issues.
• Experience identifying the causes of networking, software, and hardware problems, using diagnostic testing software and equipment.
• Experience installing printers, scanners, and desktop phones.
• ALL APPLICANTS MUST BE A U.S. CITIZEN

Nice to have:

• Active CompTIA A+ or Network+ Certification.

SCD Benefits:

• An established, family-owned and operated company that cares about your continued career growth and happiness.
• Opportunities for advancement.
• Work/life balance.
• 100% company-paidHealth, Dental and Vision insurance for you and qualifying dependents.
• 100% company-paidgroup life insurance ($50,000).
• 100% company-paidshort-term disability.
• 100% company paidlong-term disability.
• HSA (Health Savings Account)- Company contributes $500 annually to your account.
• 401(k) Profit Sharing Plan with an annual discretionary company match.
• Generous Paid Time Off and Holiday Leave
• Education and Tuition reimbursement – up to $5,000 per year.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.