IT Field Technician I

Acuity Eye Group; Palm Desert (CA); Remote; USD 65,000 - 85,000; Full time

Job summary

Acuity Eye Group is seeking an IT Field Technician to support end-user needs across remote, office, and healthcare settings. This role involves traveling to clinic locations to troubleshoot hardware and software, deploy PCs and printers, image computers, and provide hands-on IT support for Microsoft Office, Google Workspace, and related systems.

Ideal candidates will have ~3 years of IT experience, college coursework in IT, and knowledge of DHCP/DNS, imaging software, and security best

Qualifications

• College coursework in IT or related discipline.
• Experience supporting end-users in enterprise environments.
• Knowledge of imaging software and deployment processes.

Responsibilities

• Travel to clinic locations for troubleshooting and installations.
• Troubleshoot and resolve hardware, software, and system problems.
• Deploy PCs, printers, and communication systems; image computers for rollout.
• Follow IT security policies and report issues to management.
• Document all service calls using the Help Desk.
• Maintain professional appearance and comply with policies.
• Report progress and issues to supervisor; adhere to regulations.
• Perform other duties as assigned.

Skills

Troubleshooting

Customer Service

Networking basics

Documentation

Imaging software

Education

College coursework in Information Technology

Tools

Imaging software

Help Desk

Job description

Description

SUMMARY:

IT Field Technician is responsible for day-to-day tasks, functioning primarily as entry/mid-level IT technical resource supporting users in remote work, office, and healthcare settings. Individuals will interact with field offices and vendors, facilitating support, optimization, and enhancements of various end-user applications such as Microsoft Office, Google Workspace, point-of-sale systems, printing, and more.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all-inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Travel to clinic locations for troubleshooting and/or software and hardware installations.
• Troubleshoot and resolve various hardware, software, and other system problems, replacing components when necessary.
• Responsible for deploying standardized setup for PCs, printers, and communication systems. Install, set up, and provide support and troubleshooting assistance to personnel regarding PC hardware, operating systems, software installation, and printer issues. Work with imaging software to image and deploy newly imaged computers for rollout.
• Consult with IT management on problems found and possible solutions. Carry out IT security policies and report security problems to IT management to establish requirements for new systems or modifications to our network.
• Document all service calls and work history using the Help Desk.
• Maintain an appropriate professional appearance and demeanor in accordance with Company policies.
• Keep commitments and keep direct supervisor informed of work progress, timetables, and issues.
• Maintain strict compliance with State, Federal, and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Other duties as assigned by management.

Requirements

QUALIFICATIONS:

REQUIRED

Any combination totaling 3 years of experience:

• College coursework in Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
  • 60 semester hours or associate degree equals one year
  • 90 semester hours equals two years
  • 120 semester hours or bachelor’s degree equals three years

o Work experience in enterprise help desk support. Ability to travel daily to clinic/field locations

DESIRABLE

• CompTia Net+, A+ Certification
• Microsoft MCSE / MCP

CERTIFICATES/LICENSES/REGISTRATIONS:

• Valid Driver’s License

KNOWLEDGE/SKILLS/ABILITIES/TALENTS:

• Results-oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent; prioritizes daily to achieve results).
• Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical).
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Skilled in determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Basic understanding of network services such as DHCP & DNS and how to troubleshoot related problems
• Ability to draw valid conclusions, apply sound judgment in making decisions, and ability to interpret and apply policies and procedures.
• Ability to prioritize tasks and projects with limited direction.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This is a remote work classification with regular travel to field locations. Staff must reside in Coachella Valley in Southern California, with additional regional requirements based on service area. Travel may be required throughout your assigned region, including the Imperial Valley, Los Angeles County, Orange County, Kern County and San Diego County. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk, and hear. The employee will frequently lift and/or carry reports, records, and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

All of the information contained herein reflect general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Management reserves the rights to add, modify, change, or rescind the duties and/or work assignments of all positions, without advanced notice, and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Notwithstanding any of the foregoing described job responsibilities, employee shall not engage in activities that constitute the practice of ophthalmology as prohibited under applicable law. Employee shall neither exercise control over nor interfere with the clinician-patient relationship. Clinicians shall have sole responsibility for all professional services provided to patients.