IT Field Technician

Waste Connections, Inc.; United States; Remote; USD 70,000; Full time

Job summary

A leading waste management company in Wichita, KS is seeking an IT Field Technician to provide support for various IT issues. The role includes installing, configuring, and maintaining systems, requiring up to 50% travel. Candidates should have a Bachelor's degree in Computer Science or related field and strong communication skills. Excellent benefits offered, including medical and retirement plans.

Benefits

Medical, dental, and vision insurance

401K retirement plan

Flexible spending account

Qualifications

• 2+ years of experience in network administration or willingness to learn.
• Experience with Microsoft O365 and Office Applications.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Provide tier 1 and 2 support for workstations.
• Install, configure, and troubleshoot TCP/IP networking.
• Maintain phone systems at multiple locations.

Skills

Networking skills

Customer service skills

Strong communication skills

Time management

Education

Bachelor's Degree in Computer Science or related field

Tools

Microsoft O365

Windows 10

Cisco / Meraki routers

Job description

Overview

We have an immediate opening out of our Wichita, KS office for an IT Field Technician supporting our sites in Kansas and Oklahoma.

Total Compensation: Up to $85,000 per year.

Base - $70,000 DOE + bonus opportunities

Why you need to join us

• CULTURE: It's a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important.
• INTEGRITY: Our definition is saying what you will do and then doing it! We keep our promises to our customers and our employees.

Responsibilities

This position will be responsible for supporting users and resolving a wide variety of I.T. related issues. This position requires you to be the face of I.T. installing, configuring, or maintaining core Waste Connections software applications and systems. Deploying new software releases and patches, PC hardware, Network - routers and switches, Audio / Video and working as a telecom project manager. This fast-paced position requires strong time management skills and a nimble mindset. A hospitable personality is a must with a desire to learn.

Preferred Qualifications

• Bachelor's Degree in Computer Science OR related field experience
• 2 years or more of Network Administration OR willing to learn.
• Experience working with Microsoft O365 and Office Applications
• Independent worker with the ability to manage multiple projects simultaneously.
• Strong communications skills a must
• Strong customer service and time management skills

Minimum Requirements

• Coverage of field locations, multiple sites across the state. will require up to 50% travel of your work schedule including overnight stays. Must have reliablle transportation.
• Demonstrated proficiency in at least four of the following areas:
• Windows 10
• WYSE Winterms
• Citrix Server
• Telecom and Voip phones
• AV - conference rooms and TVs
• Printers / PC laptop / desktop support
• Cisco / Meraki routers / General Networking

Essential Duties and Responsibilities

• Provide tier 1 and 2 level support for workstations, including handling after hour calls as assigned.
• Installation, configuration and troubleshooting of TCP/IP networking
• Configuration and troubleshooting of Microsoft Office Suite, PC and Laptop hardware configuration and troubleshooting
• Maintain phone systems at multiple locations
• Microsoft windows end user configuration (profiles, printers, application configuration)
• Cisco router installation and configuration
• iPad, iPhone / Android device configuration, troubleshooting, and repair

Benefits

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future."

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.