IT Field Support Technician : Culpeper, VA

STI; Culpeper (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

STI is seeking an on-site IT support specialist to provide end-user assistance across the Culpeper district. The role requires hands-on, onsite work and daily interaction with end users to resolve technical issues and keep IT systems running smoothly.

Responsibilities include troubleshooting desktops, laptops, and wireless devices, managing help desk tickets, and supporting Microsoft products (Windows OS, SharePoint, Office, Teams). Travel within the district by state vehicle is required.

Qualifications

• Valid driver's license is required.
• Experience with IT support or help desk systems preferred.
• Experience with Microsoft desktop products (Windows, Office, SharePoint, Teams).
• Excellent verbal and written communication skills and customer-first attitude.
• Ability to work independently in a field/site environment.

Responsibilities

• Provide front-line end-user support onsite across desktops, laptops, and wireless devices.
• Manage help desk tickets using tracking tools and communicate resolutions.
• Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams.
• Deliver excellent customer service with a customer-first approach.
• Maintain documentation of incidents, resolutions, and assets.
• Assist in installation, maintenance, and troubleshooting of network cabling (Cat6/Cat6a) and patch panels.
• Setup and test network drops, cable labeling, and physical connectivity checks.
• Collaborate with senior technicians on small cabling projects and relocations.
• Maintain inventory of cabling tools, equipment, and supplies.
• Drive a state vehicle to various locations for onsite support.

Skills

Verbal communication

Written communication

Independent worker

Customer service

Organization

Tools

Windows OS

SharePoint

MS Office Suite

MS Teams

Help desk software

Job description

Location: 100% ONSITE – Assigned VDOT Culpeper District

Requirements: MUST possess a valid driver's license – will drive a state vehicle

This position is responsible for providing agency-specific end user support throughout the state of Virginia, with a primary focus on the VDOT Culpeper District. The role requires hands-on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems.

Key Responsibilities:

• Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices
• Manage help desk tickets using tracking and reporting tools; elevate issues as needed and communicate resolutions in a timely and professional manner
• Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams
• Deliver outstanding customer service with a strong “customer-first” approach
• Maintain accurate documentation of incidents, resolutions, and asset management
• Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations
• Support the setup and testing of network drops, cable labeling, and physical connectivity checks
• Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations
• Maintain organization and inventory of cabling tools, equipment, and supplies
• Drive a state vehicle to various locations within the assigned region for onsite support

Qualifications:

• Valid driver's license (required)
• Excellent verbal and written communication skills
• Ability to work independently in a field environment and manage multiple priorities
• Familiarity with basic network concepts and a willingness to learn structured cabling standards
• Prior experience with IT support, help desk systems, or customer service preferred
• Valid driver's license (required)
  Required
• Experience working with help request tracking and reporting tools.
  Highly desired
  1
  Years
• Extensive skill in the use of Microsoft Desktop products including but not limited to Windows 7, Windows 10, SharePoint 2010, Outlook, MS Office Suite
  Required
  3
  Years
• Skill in the use of troubleshooting and managing and administering wireless devices
  Highly desired
  3
  Years
• Ability to communicate effectively orally and in writing with individuals and groups. Strong customer service skills with a customer first attitude.
  Required
  3
  Years
• Setup and testing of network drops, cable labeling, and physical connectivity checks
  Highly desired
  1
  Years
• Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch pane
  Highly desired
  1
  Years