IT Field Support Technician

Ford; Erie, Northern (Erie County, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

Bereavement Leave

Vacation Benefits

Holidays

Medical, Dental, and Vision Insurance

Life Insurance

Disability Insurance

Scholarship Foundation

Job summary

Ford Office Technologies is seeking a reliable IT Field Support Technician to visit client sites and provide Tier 1 IT support. You will troubleshoot hardware, software, and network issues, set up user accounts, and support Microsoft 365 across multiple environments.

The role requires hands-on, detail-oriented individuals who can work independently on varied field assignments and deliver excellent customer service.

Qualifications

• Associate degree or equivalent from a technical school or related work experience.
• Minimum of 1-3 years working in a professional helpdesk environment.
• A strong understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred.
• Proficiency with MS Office applications, Outlook, and client-specific programs.

Responsibilities

• Set up new user accounts and profiles and handle password issues.
• Provide on-site technical support for desktops, laptops and printers.
• Support the training and roll-out of new applications.
• Install, configure, and maintain hardware and software systems.
• Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi).
• Manage and support Microsoft 365 accounts and services.
• Prioritize and manage multiple open cases at one time by maintaining files and records.

Skills

Customer service

Detail-oriented

Team player

Education

Associate degree or equivalent from a technical school or related work experience

Tools

MS Office

Outlook

Google Suite

Job description

Description

Ford Office Technologies is growing and due to this growth, we are seeking a reliable and customer-focused IT Field Support Technician to join our team. In this role, you will go on-site to our customers' locations and provide Tier 1 level IT support which will include, but not limited to; technical support, troubleshooting hardware and software issues, and ensure our clients' IT systems are operating efficiently. The ideal candidate is hands-on, detail-oriented, and comfortable working independently in various field environments.

• Set up new user accounts and profiles and handle any password issues.
• Provide on-site technical support for desktops, laptops and printers.
• Support the training and roll-out of new applications.
• Install, configure, and maintain hardware and software systems.
• Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi)
• Ability to set up and work with smart boards, and basic knowledge of working with a server and networking.
• Chrome book repair and google suite.
• Answer basic questions about installation, operation, configuration, customization, and usage of network connected devices.
• Perform system upgrades and routine maintenance.
• Manage and support Microsoft 365 accounts and services.
• Prioritize and manage multiple open cases at one time by maintaining files and records.

Ford Office Technologies, Pittsburgh Post-Gazette Top Workplace and Pittsburgh Business Times Best Place to Work, is the area’s largest independent full-line authorized provider of the industry’s top four manufacturers for copier, printer, and multi-function product (MFP) technology - Canon, Konica Minolta, Kyocera and Lanier (Ricoh). Since opening in 1991, Ford Office Technologies has been focused on delivering the area’s best products and services available in the industry. Our family owned and operated business, headquartered in Connellsville, Pennsylvania, is continually evolving and growing to meet the ever-expanding needs of our customers. From data management to IT services, our main goal is to ensure that our customers' businesses run smoothly and efficiently with an established company that they can trust. We currently support clients in Pennsylvania, Maryland, West Virginia, and Ohio. Our growth also incorporates expanding our reach, with offices in Pittsburgh, Erie, Monroeville, Niles, OH and most recently our Charleston, WV location.

Requirements

• Associate degree or equivalent from a technical school or related work experience is required.
• Minimum of 1-3 years working in a professional helpdesk environment.
• A strong understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred.
• A basic understanding of networks, PC computer support, troubleshooting hardware and software issues, or classroom experience.
• Applicants with CDIA+ or COMPTIA A+ certification is a plus.
• Proficiency with business collaboration tools such as MS Office applications, Outlook, and client specific programs.
• Aptitude for quick learning of technical and procedural topics, self-motivating/self-learning work approach, and the ability to work and set goals with little supervision, while maintaining a strong work ethic.
• Requires the ability to perform multiple duties, be highly organized, work overtime when necessary, and be an excellent team player.
• Must have a valid driver's license and proof of insurability.
• Ability to lift 50 lbs.
• Ability to provide excellent customer service and communicate technical information clearly

In Return We Offer

• 401(k) with company match
• Bereavement Leave
• Vacation Benefits
• Holidays
• Medical, Dental, and Vision Care Insurance
• Life Insurance - both company paid and additional coverage.
• Voluntary Short-Term and Long-Term Disability Insurance
• Voluntary Policies for additional insurance to cover accident, cancer, critical illness, or injury.
• CDA Scholarship Foundation