IT Field Support Engineer - DFW

ZipRecruiter; King of Prussia (Montgomery County); On-site; USD 60,000 - 80,000; Full time

Job summary

An innovative firm seeks an Associate Field Engineer to manage spare parts and support warehouse operations. This dynamic role involves ensuring inventory accuracy, resolving incidents, and assisting Field Engineers with parts deliveries. The ideal candidate will possess a college degree and have experience in IT spare parts control. You'll thrive in a fast-paced environment, coordinating logistics and maintaining strong relationships with partners. If you're passionate about technology and looking to make a significant impact in a collaborative setting, this opportunity is perfect for you.

Qualifications

• 4 years of experience in IT spare parts control & warehouse maintenance.
• Certifications in hardware and various technical areas preferred.

Responsibilities

• Manage spares movement and assist with parts deliveries to Field Engineers.
• Conduct quarterly stock takes and perform onsite minor hardware repairs.

Skills

IT spare parts control

Warehouse maintenance

Customer communication

Incident resolution

Inventory management

Education

College Degree

Tools

IBM Storage

VMWare

AIX

Linux

Windows

Job description

Job Description

Salary: USD 3,000 - 6,000

Position: Associate Field Engineer

Location: Texas

Requirements:

• Candidates must possess a College Degree.
• Training and Certification would be an advantage.

Certifications in hardware and various technical areas are preferred, including:

• Hardware Certification on Various Hardware platforms
• Strong understanding of Windows/Unix fundamentals
• AIX - IBM Certified System Expert
• IBM Storage
• IBM Certified Specialist
• Midrange Storage Technical Support
• Linux Professional Institute Certification 2 or RedHat Certified System Administrator
• Microsoft Certified Solutions Expert (MCSE): Server Infrastructure
• HP-UX Certified System Engineer
• Oracle Certified Professional for Solaris
• VMWare Certified Professional
• IBM Certified Deployment Professional (TSM)

Experience:

• Preferably have 4 years of experience in IT spare parts control & warehouse maintenance
• Willing to be assigned to the specified office location and travel globally as needed

Job Functions:

The primary functions of an AFE include managing spares movement, resolving minor incidents, and assisting with parts deliveries to Field Engineers & Service Partner Engineers onsite. Incidents can relate to servers, tape libraries/drives, storage devices, printers, and other equipment.

Primary Workflow:

• Manage inbound and outbound spares in the warehouse
• Conduct quarterly stock takes at local and partner warehouses
• Perform onsite minor hardware repairs (e.g., hot swap disks, cable reseats)
• Conduct physical and logical audits for proactive sparing
• Perform quarterly preventive maintenance
• Handle spare parts deliveries
• Issue IMRs and PORs
• Assist in investigations for missing parts
• Communicate with customers
• Update internal procedures
• Learn additional technical and non-technical skills
• Sourcing local service and logistics partners

Required Deliverables:

• Maintain above 95% accuracy between inventory database and actual warehouse stock
• Resolve incidents within SLAs
• Provide prompt, professional customer communication
• Meet or re-schedule commitments with customer approval
• Escalate issues appropriately and support 24/7 operations

Accountabilities:

• Manage tickets and monitor status within SLAs
• Monitor warehouse inventory movement
• Ensure warehouse labeling and binning comply with standards
• Follow procedures during onsite activities
• Support timely spare parts support

Disaster Recovery:

• Coordinate urgent parts requirements and maintain good relationships with logistics and partners
• Escalate issues when necessary

Service Call Updates:

• Update GSD & FE on parts requirements promptly
• Ensure all service calls are updated within contract SLAs

OH&S Work Environment:

• Maintain a clean and organized workspace
• Adhere to ESD procedures and OHS requirements