IT Field Services Technician

Weis Markets; Lansdale (Montgomery County); On-site; USD 42,000 - 60,000; Full time

Job summary

Weis Markets is seeking a customer-focused IT Support Associate to assist with day-to-day application and system issues in the Allentown PA and Delaware Valley area. Authorized to work in the U.S.

and able to handle escalation under SOX/PCI/HIPAA guidelines will be required. Ideal candidates have an Associate degree in Computer Science or Information Systems and 1+ years of IT experience; certifications are a plus.

Qualifications

• Education (Minimum Needed): Associate degree in Computer Science, Information Systems, or Computer Technology (preferred).
• Experience (Minimum Needed): One or more years of experience with an Information Technology application or system.
• Knowledge of applying technology solutions (software/hardware) to accommodate business needs.
• Certifications are a plus.

Responsibilities

• Demonstrates proficiency with modern desktop and/or mobile computer technology.
• Demonstrates ability to troubleshoot and solve problems.
• Communicates effectively with customers and callers in a professional manner.
• Adheres to compliance protocols such as SOX, PCI, and HIPAA.
• Works cooperatively with cross-functional teams and under deadlines.

Skills

Customer service

Troubleshooting

Written communication

Time management

Education

Associate degree in Computer Science / Information Systems

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!

Location Address

1000 Weis Remote Road

Job Description

• Position is not Remote***

Position will cover Allentown PA and surrounding Delaware Valley area.

Applicants must be authorized to work for any employer in the U.S.

We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Qualification Requirements

Education And/or Experience

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

• Education (Minimum Needed): Associates degree in Computer Science, Information Systems, or Computer Technology (preferred.
• Experience (Minimum Needed):
• One or more years of experience with an Information Technology application or system.
• Knowledge of applying technology solutions (software/hardware) to accommodate business needs.
• Certifications are a plus.
• Equivalent training and business experience may be substituted.

Technical Understanding and Knowledge

• Demonstrates proficiency with modern desktop and / or mobile computer technology.
• Demonstrates ability to show troubleshooting and problem-solving abilities.
• Ability to work in a stressful environment and meet deadlines with little supervision.
• Ability to construct meaningful sentences and has polished writing skills.
• Demonstrated ability to work with customers and callers in a professional manner.
• Demonstrates an advanced working knowledge of Information Technology (I.T.) systems.
• Has general knowledge of need to follow compliance protocols such as Sarbanes Oxley (SOX), Payment Card Industry (PCI) and Health Insurance Portability and Accountability Act (HIPAA). Must be able to use interpersonal skills to influence others and provide leadership and direction.
• Must have the ability to communicate knowledge to others both verbally and in writing.
• Must be highly organized and self-motivated.

Teamwork

• Receives general direction from and reports to the Manager, Quality Assurance
• Works successfully with cross-functional project teams.
• Works independently toward generally defined objectives.

Internal Operations

• Needs understanding of business processes and the relationship between them
• Needs understanding of escalation processes
• Complies with and enforces standard policies and procedures
• Possesses and demonstrates organizational awareness
• Generally, operates under deadlines and may be subject to heavy workloads
• Ability to interface with across organizational lines

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.